Security Surveillance Specialist

GardaWorld•Richardson, TX

About The Position

The Surveillance Operations Analyst reports to the Surveillance Operations Manager and handles emergency and non-emergency calls, alarm signals, video surveillance, and access control systems. The role coordinates responses to security and safety incidents, provides timely and accurate information to staff using time-sensitive databases, generates incident reports for security and investigative purposes, and serves as a liaison between management and security personnel. The position monitors security systems across a network of facilities throughout North America and supports incident response, risk assessment, investigations, and improvements to security practices. It also involves training peers, communicating with employees and external parties, and conducting assessments and exercises to evaluate security measures and emergency response plans.

Requirements

High school education or equivalent GED.
Experience with multi-line phone systems.
Comfort using multiple computer systems simultaneously.
Extensive knowledge of Microsoft Office Suite.
Ability to multitask.
Proficient computer skills, including Microsoft Office and SharePoint.
Proven experience in security monitoring, preferably in a corporate or industrial setting.
Experience in command center dispatch/operator work or a high-volume call center.
Experience responding to commercial alarm systems and interpreting incoming signals.
Experience with CCTV software platforms, identifying anomalous activity, and initiating an appropriate response.
Effective oral and written communication skills.
Active listening skills.
Ability to assess and evaluate situations effectively.
Ability to identify critical issues quickly and accurately.
Attention to detail.
Fast and accurate typing skills for data entry and report generation.

Responsibilities

Monitor CCTV, alarm signals, and access control systems across a network of facilities in North America.
Verify security-related alarms, dispatch first responders as needed, update security staff, and coordinate with local authorities.
Maintain real-time awareness of the location and status of security personnel.
Create communication logs and accurately report incidents in incident management databases.
Provide regional situational awareness using internet observation and news media reporting.
Coordinate communications with other support elements during security incidents.
Use geographic information systems to assess potential risks and incidents near company assets.
Provide investigative information using available data from sensitive security databases.
Facilitate the dissemination of information and mobilization of resources to help regional staff mitigate immediate risks and incidents.
Use SharePoint and Microsoft Office programs to generate reports and access security information.
Make decisions and take action during high-tension and stressful situations.
Train newly placed peers in job duties and provide training updates to supervisory staff as needed.
Interact positively with employees, customers, consultants, and vendors.
Analyze security data and trends to identify vulnerabilities and recommend proactive measures.
Assess physical security measures, including perimeter fencing, access control systems, and surveillance cameras, and recommend improvements.
Review security policies and procedures for alignment with industry standards, regulatory requirements, and best practices; identify gaps and recommend revisions.
Recommend technology enhancements or upgrades to improve organizational security.
Conduct simulations and scenario-based exercises to evaluate emergency response plans and procedures.