Security Surveillance Specialist

GardaWorld Cash•Richardson, TX

About The Position

GardaWorld is a cash management provider serving every phase of the cash supply chain. The Security Surveillance Specialist role is described in the posting as a Surveillance Operations Analyst position reporting to the Surveillance Operations Manager. The Analyst handles emergency and non-emergency calls, responds to alarm signals, manages video surveillance and access control systems, and coordinates responses to security and safety incidents. The role provides timely information and reporting to staff using time-sensitive databases, prepares incident reports for security and investigative purposes, and liaises between management and security personnel. The position monitors security across facilities throughout North America and supports incident response through alarm verification, dispatch, personnel status tracking, communications, situational awareness, investigative information, and incident reach-back. It also reviews security data, vulnerabilities, policies, and emergency response plans, and recommends improvements. The schedule is Thursday through Monday, with Tuesday and Wednesday off, on a 10:30 p.m.–7:00 a.m. shift. Pay is $22.50 per hour.

Requirements

High school education or equivalent GED.
Experience with multi-line phone systems.
Comfort using multiple computer systems simultaneously.
Extensive knowledge of Microsoft Office Suite.
Ability to multitask.
Proficient computer skills, including Microsoft Office and SharePoint.
Proven experience in security monitoring, preferably in a corporate or industrial setting.
Experience in command center dispatch/operator work or a high-volume call center.
Experience responding to commercial alarm systems and interpreting incoming signals.
Experience with CCTV software platforms, identifying anomalous activity, and initiating an appropriate response.
Highly effective oral and written communication skills.
Active listening skills.
Ability to assess and evaluate situations effectively.
Ability to identify critical issues quickly and accurately.
Attention to detail.
Fast and accurate typing skills for data entry and report generation.

Responsibilities

Monitor CCTV, alarm signals, and access control systems for a network of facilities across North America.
Verify security-related alarms, dispatch first responders as needed, provide situation updates to security staff, and coordinate with local authorities.
Maintain real-time knowledge of security personnel locations and status.
Create accurate communication logs and report incidents in incident management databases.
Provide regional situational awareness through internet observation and news media reporting.
Coordinate responses to security incidents with other support groups.
Use geographic information systems to assess potential risks and incidents near company assets.
Provide investigative information using available data and sensitive security databases.
Facilitate incident reach-back by disseminating information and mobilizing resources to help regional staff mitigate immediate risks and incidents.
Use SharePoint and Microsoft Office programs to generate reports and access security-related information.
Make sound decisions and take action during high-tension and stressful situations.
Train newly placed peers on job duties and provide training updates to supervisory staff as needed.
Interact positively with employees, customers, consultants, and vendors.
Analyze security data and trends to identify vulnerabilities and recommend proactive security measures.
Assess physical security measures, including perimeter fencing, access control systems, and surveillance cameras, and recommend improvements.
Review security policies and procedures for compliance with industry standards, regulatory requirements, and best practices.
Identify gaps or inconsistencies in security policies and recommend updates or revisions.
Recommend technology enhancements or upgrades to improve organizational security.
Conduct simulations and scenario-based exercises to evaluate emergency response plans and procedures.