Security Support Manager

Bank OZK•Little Rock, AR

18d

About The Position

Leads the physical security operations center team responsible for delivering customer-focused security support services and responding to security incidents and emergencies.

Requirements

Knowledge of alarm monitoring, card access management, and digital video systems.
Ability to administer, program and configure access control, surveillance, and intrusion systems.
Knowledge of safety and security protocols.
Knowledge of security technologies and best practices.
Ability to communicate effectively both verbally and in writing.
Ability to produce accurate documentation and present information effectively.
Ability to maintain attention to detail.
Ability to manage multiple tasks with exacting deadlines in a fast-paced environment.
Ability to demonstrate effective organization, critical thinking, analytical and problem-solving skills.
Ability to work extended hours to accomplish work goals.
Ability to demonstrate initiative to accomplish work objectives.
Ability to work without close supervision.
Ability to work effectively in a team environment.
Skill in using computers and Microsoft Office, including Word, PowerPoint, Outlook, and Excel.
Bachelor’s degree, preferably in Security Management or Criminal Justice, or commensurate work experience, required.
4+ years of safety, security, military, crisis management and/or law enforcement experience, or other commensurate work experience, required.
This position may require access to certain confidential information and areas of the Bank. Successful completion of a post-offer enhanced criminal background screening including fingerprinting is required.

Nice To Haves

1+ years of supervisory, management or leadership experience, preferred.

Responsibilities

Leads, directs, and oversees the daily operations and performance of the Security Operations Center (SOC) team, ensuring efficient and effective delivery of security services.
Promotes a customer service-focused culture by providing guidance, support, and leadership to team members serving employees, contractors, and vendors.
Provides leadership and oversight in monitoring, responding to, and coordinating the resolution of security incidents, system alerts, service requests, and operational disruptions.
Exercises sound judgment in evaluating security issues, determining appropriate corrective actions, and escalating matters to the appropriate personnel when necessary.
Supervises, coaches, and develops team members through hiring support, onboarding, training, performance feedback, and ongoing professional development opportunities.
Advises local management and department management on security related incidents.
Conducts quality assurance reviews of security incidents and responses and provides coaching and recommendations for continuous improvement.
Identifies recurring security issues, analyzes trends, and implements solutions or process improvements to enhance operational efficiency and mitigate risk.
Collaborate with Security Analysts to assess, resolve, and improve complex security issues.
Performs complex analysis, reporting, and data review activities to support the prevention, detection, investigation, and documentation of security incidents and emerging threats.
Oversees the administration, monitoring, and first-tier troubleshooting of physical security technologies, including access control systems, badge access management, video surveillance systems, intrusion detection systems, alarm monitoring platforms, and related security technologies.
Supports the implementation, maintenance, and continuous improvement of security technologies, tools, and procedures that protect employees, facilities, and organizational assets.
Contributes to the development, enhancement, and documentation of Corporate Security policies, procedures, standards, and operational practices.
Assists other Corporate Security functions and cross-functional teams as needed to support business and security objectives.