Security Supervisor

Seattle Art Museum•Seattle, WA

7d•Onsite

About The Position

This is an exciting time to join our expanding Security team as we continue to grow and enhance support across the museum's three locations. The Security Supervisor provides customer service and security via security policies and procedures related to the protection of the collection, the facilities, staff, and visitors. In this role, you will provide leadership and mentoring to Dispatchers, Floor Leads, Staff Entrance Leads, Gallery Security Officers, and Event Security Officers. As SAM heads into its second century, we are boldly reimagining what we can and should be. Our goal is to be a model for the future of museums - a bold, dynamic hub of creativity, belonging, and cultural leadership, shaping the future of art and community. Embracing new ways of engaging communities and seeking innovative partnerships - all while keeping art and community at the center of what we do. This ambitious effort represents a transformative shift and radically redefining how art museums operate. This is a pivotal moment for SAM, and we are seeking great talent to join us on our journey. Working at SAM is not just a job—it's a chance to be part of a vibrant, creative community.

Requirements

High school diploma or equivalent combination of education and experience
Three years’ experience protective, safety, and/or security work for an organization or security provider, including one year in a people management capacity overseeing large teams
Knowledge of security systems and protocols
Ability to utilize, operate, and monitor a multi-faceted computerized security system, including security cameras, alarm systems, and access control systems
Excellent observation skills, an ability to remain alert and attentive, anticipate potential disruptive behavior, safety, or security threats and take preventative action
Ability to use independent judgment and discretion to make immediate decisions related to enforcement of regulations by carrying out established policies and procedures for the security and safety of people, the collection, and the facility in a calm, professional, and tactful manner
Ability to remain calm and clear-headed in stressful situations and help resolve complaints and incidents in a respectful, diplomatic, and consistent manner
Orientation towards customer service
Ability to build positive working relationships within as well as outside of organization
Demonstrated ability to establish and maintain effective relationships with employees and the public
Ability to exercise sound, timely judgment
Professional verbal and written communication, with an ability to tailor communications according to audience
Management and supervisory skills; ability to motivate teams and simultaneously manage several projects
Successfully assess priorities and work well with deadlines, time management, and problem-solving skills
Exercise discretion in maintaining confidentiality of sensitive information
Proficiency in Microsoft Office Suite, Zoom, Slack and internet-based research
Ability to pass and maintain security background check clearance

Nice To Haves

BA/BS degree
OSHA 10 or 30 Certification
Three years’ experience in a supervisory role within a security department
Experience as a member of a security team in an arts or cultural environment with significant public access and substantial physical assets
Emergency planning and training experience
Experience in a museum setting

Responsibilities

Maintain working knowledge of current policies, procedures, guidelines, processes, and systems to ensure the safety and security of museum facilities, the collection, staff, and visitors
In-depth understanding of all building access procedures, including staff, guests, vendors, contractors, visiting artists and artwork, proximity cards, and gallery access
Supervise overall security operations during shifts, including conducting pre-shift meetings, leading de-briefs, overseeing the implementation of daily staff schedule, and responding to staff and visitor inquiries and requests for assistance
Ensure staff is informed of new policies, procedures, guidelines, and processes
Working knowledge of all security positions and their corresponding responsibilities
Oversee security operations during public and private programs and events
Monitor and ensure the operational readiness of cameras, alarm devises, access control systems, locks, and safety-related equipment
Obtain, record, and maintain necessary documentation, records and incident reports in an accurate and timely manner
Provide hands-on training to staff regarding opening and closing procedures, emergency building evacuation, and operation of security infrastructure such as gates and fire doors
Serve as a role model for department staff in creating a welcoming, inclusive and accessible environment for all
Participate in training, mentoring, and evaluating the performance of Gallery Security Officers, Event Security Officers, Leads, and Dispatchers
Ensure open communication with department staff
Provide direct and timely feedback to staff
Ensure compliance with CBA for represented employees
Foster a team culture that continuously re-enforces high quality customer service
Provide guidance for guards to support diverse audiences, maintaining authority while being sensitive to all visitors, including first-time museum goers, non-native English speakers, and visitors of various ages and backgrounds
Supervise emergency response including the initial size-up, response, and notification processes
Act as the “first responder” for disruptive visitors, trespassers on property, medical, and other emergent situations; determine if/when such situations warrant 911 calls for EMS, police, community safety officers, or other response
Participate in regular emergency drills
Contribute to an institutional focus of delivering exceptional, welcoming, and inclusive customer service—creating positive, meaningful experiences for all visitors, every time
Participate in institutional learning opportunities to grow our collective understanding and integration of antiracism, cultural competency, and equity values into SAM’s work

Benefits

Fully employer paid HMP medical plan or an employee contribution PPO plan
Dental insurance
Vision insurance
Basic life insurance/LTD/AD&D
Flexible Spending Account
Short Term Disability
Supplemental Dental Insurance
Participation in SAM’s 403b retirement plan
Discretionary 3% employer contribution to retirement plan after 1 year of service and 1,000 hours worked
Employer match program for retirement plan
Paid time off for vacation
Paid time off for PSST
Bereavement leave
Jury duty leave
11 scheduled holidays
1 paid floating holiday
Subsidized unlimited Orca card
Onsite fitness facility
Employee Assistance Program (EAP)
Patron level membership to SAM (for FT Staff)
Tier III membership to the American Alliance of Museums (for FT Staff)
Discounts to museum shop and programming (for FT Staff)