Security Supervisor

JACK Entertainment•Cleveland, OH

3d•Onsite

About The Position

The Security Supervisor is responsible for shift assignments, follow-up investigations, reports, and all other pertinent activity applicable to the security department. This role involves maintaining employee files, conducting performance reviews, coaching, and recognition for all security employees. The position is dedicated to providing superior service to guests by seeking opportunities to assist, maintaining visible patrols for a safe gaming experience, and ensuring quality support to other departments. Key duties include maintaining public order, enforcing safety rules, protecting property and assets, and investigating disturbances within the hotel, casino, and surrounding facilities.

Requirements

Must be able to work independently.
Must be able to sit, stand, or walk for long periods of time (4 hours).
Must be able to respond calmly and make rational decisions when handling employee conflicts.
Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator.
Must be able to lift and carry up to 50 lbs.
Must have the ability to push, pull, reach, bend, twist, stoop, and kneel.
Respond to visual and aural cues.
Must have the manual dexterity to operate a computer and other necessary office equipment.
Must be able to tolerate areas containing dust, loud noises, and bright lights.
Must be able to work varied shifts, weekends, and holidays as needed.
Ability to simultaneously manage several projects, and not be frustrated by changing priorities and unforeseen obstacles to achieving objectives.
Ability to speak distinctly and persuasively.
Must be able to read, write, speak, and understand English.
High school graduate or equivalent.
3 to 5 years as a security officer preferred.
Must possess skills in investigation.
Excellent written and verbal communication skills are required.
Must possess excellent customer and employee relations skills.
Must be able to work together as a team.
Must be able to obtain First Aid and CPR certification.
Must be able to work any day of the week and any shift.
Must present a well-groomed appearance.
Must be able to work with all levels of management and work as a team.
Must be 21 years of age.
Ability to obtain a Gaming Occupational License within the State of Ohio.

Nice To Haves

3 to 5 years as a security officer preferred.

Responsibilities

Responsible for the safety and well-being of guests and fellow team members.
Investigate various incidents that concern the welfare of the casino and surrounding facilities.
Review and approve all necessary documents.
Prepare team member schedules and necessary paperwork.
Instruct, train, and monitor officers in daily duties including customer and employee relations, report writing, procedures for handling company funds, crisis, and crowd control.
Deal with all departments as required.
Meet attendance guidelines and adhere to departmental and company policies.
Provide safety and security for guests.
Identify and report safety concerns (e.g., ripped carpet, spills, broken glass) to Facilities or EVS for cleanup or repair.
Report to work in a clean, pressed, appropriate uniform.
Offer assistance to colleagues, cooperate with employees within the department, on other shifts, and in other departments.
Actively participate in Buzz sessions and offer to work additional hours to assist with business demands.
Handle customer complaints and resolve issues to achieve customer satisfaction.
Serve as a dynamic and energetic leader, fostering teamwork, team member morale, motivation, and open communication.
Establish credibility as a leader with high integrity, acting in the best interests of the property and the company.
Act as a role model and coach while developing team members with a consistent, approachable demeanor and clear articulation of expectations.
Ensure team members understand and are held accountable for their performance expectations.
Provide appropriate recognition and rewards for consistent superior performance.
Act as a change agent, challenging departmental processes to improve and streamline operations through continuous assessment of policies, procedures, work processes, and program effectiveness.
Demonstrate excellent facilitator skills in determining a vision and aligning and inspiring the team to achieve it.
Partner and coordinate with other departments to ensure total guest satisfaction and efficient operations in a safe, friendly, comfortable environment with well-trained, motivated team members.
Recommend and implement changes to improve overall team member and guest satisfaction.