Security Supervisor

Caesars Entertainment•Chandler, OK

3d•Onsite

About The Position

Serves as a leader for team members, motivating them by fostering teamwork, engagement, and open communication. This role involves preparing budgets and forecasts, preparing reports, and maintaining records. The Security Supervisor ensures optimal guest service through excellent customer service and works effectively with all departments to provide efficient security support. The position requires researching and formulating policies and procedures, conducting in-depth confidential investigations to protect company assets, reputation, and business integrity, and presenting analysis and reports to senior management. It also involves establishing and maintaining a progressive and empowered workforce, training, counseling, and coaching personnel, preparing performance reviews, and recommending personnel actions such as hiring, promotion, demotion, and termination. The role includes recommending wage and salary adjustments, maintaining professional skills, interviewing, selecting, and training employees, ensuring safety and security, handling employee complaints, recommending disciplinary actions, and monitoring legal compliance with federal, state, and gaming laws. The Security Supervisor participates in the development of key documents, continually evaluates and monitors activity and financial performance, and communicates with the department and senior management. This role also involves attending hearings, acting as a liaison with various external agencies, and possessing thorough knowledge of Microsoft Office Suite. Adherence to attendance guidelines, regulatory, departmental, and company policies, as well as the Everyone Greets Everyone (EGE) policy, is expected. Team members are expected to participate in all mandatory meetings and pre-shift BUZZ sessions. The ability to get along with co-workers, work as a team, read, write, speak, and understand English, respond to visual and aural cues, and maintain a professional appearance are essential. The role requires meeting attendance guidelines and complying with all state, federal, and regulatory policies and procedures, with the ability to work a varied schedule including holidays, nights, weekends, and overtime as needed. Other duties may be assigned.

Requirements

Must be at least 21 years of age.
Five or more years’ experience in Security/Law Enforcement and Investigations required.
At least two years in a Supervisory capacity required.
Must possess skills in conducting investigations.
Must possess knowledge of gaming regulations and company internal controls.
A strong background in law enforcement and gaming is required.
Demonstrated business, communication, organization, and leadership skills are required.
Must possess knowledge of, and working relationships with, local, state, and federal law enforcement and gaming control authorities.
Ability to read, write, speak and understand English.
Must be able to respond to visual and aural cues.
Must present a well-groomed, professional appearance.
Meets the attendance guidelines of the job and complies with all state, federal and regulatory policies and procedures.
Must be able to work a varied schedule including holidays, nights and weekends as needed.
Must be able to work a reasonable amount of overtime when required.
Must be able to sit or stand for long periods.
Must be able to maneuver throughout all areas of the casino.
Must be able to respond calmly in crisis and stressful situations.
Must be able to see and remember the specific details of incidents and people.
Must be able to give court testimony when necessary and write detailed reports.
Must be able to work overtime and work different shifts on short notice.
Must be able to tolerate areas containing secondhand smoke, high noise levels, bright lights and dust.

Nice To Haves

College degree preferred.
Knowledge of Oklahoma Gaming regulations preferred.
Computer experience to include knowledge of Word and Excel preferred.

Responsibilities

Serve as a leader for team members, motivating them by fostering teamwork, engagement, and open communication.
Prepare and/or assist in the preparation of annual budget and operation forecast; prepare regular and special reports; maintain necessary records and files.
Assure optimum guest service through the delivery of excellent customer service.
Work effectively with all departments, assuring efficient security support is provided when needed.
Research and formulate policies and procedures.
Conduct in-depth confidential investigations as deemed necessary to protect the assets, reputation and business integrity of the company, or as directed by the Legal staff or senior management.
Research, examine, formulate, and present in-depth analysis and reports (written/oral) for senior and corporate management regarding successes, challenges, and opportunities necessary to achieve optimum guest service, asset protection, and business integrity.
Establish and maintain a progressive and empowered workforce.
Train, counsel, and coach assigned personnel in the performance of their duties; prepare and present Performance Appraisal Reviews.
Recommend and/or approve changes in the department, including hiring, promotion, demotion and termination of personnel.
Recommend wage and salary adjustments within established guidelines.
Maintain professional skills by staying abreast of current technical developments and participation in developmental programs.
Spend time interviewing, selecting, and training employees.
Provide for safety and security.
Handle employees' complaints or grievances.
Recommend disciplinary action or discipline employees.
Monitor legal compliance with federal, state, and gaming laws.
Participate in the development of key assumptions and critical documents.
Continually evaluate and monitor Harrah’s Northern California’s activity and financial performance to ensure that goals and plans are achieved.
Communicate both written and orally with the department and Senior Management.
Attend Hearings at Federal and State Courts for Guest Liability Claims.
Act as a liaison with Fire Department, Health Department, EPA, Sheriff’s Department and local police departments.
Meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies.
Follow the Everyone Greets Everyone (EGE) policy.
Participate in all mandatory meetings and pre-shift BUZZ sessions.
Must be able to get along with co-workers and work as a team.
Must be able to respond to visual and aural cues.
Must present a well-groomed, professional appearance.
Meet the attendance guidelines of the job and comply with all state, federal and regulatory policies and procedures.
Must be able to work a varied schedule including holidays, nights and weekends as needed.
Must be able to work a reasonable amount of overtime when required.
Perform other duties as assigned.
Responsible for employee accident reports for the property.
Create, implement, and coordinate safety programs.
Establish and maintain effective working relationships with departments.
Maintain confidentiality of information.
Ability to work with internal management and staff, as well as outside support, to develop and maintain a continuing atmosphere of peak guest and employee comfort and safety.
Demonstrated ability to prioritize and view the big picture, a sense for guest service and high degree of common sense.
Must be able to obtain Alcohol Awareness, First Aid and CPR certifications.