Security Supervisor

Remington Park Racing & Casino•Oklahoma City, OK

4d•Onsite

About The Position

The Security Supervisor is responsible for overseeing the security operations during their assigned shift. This role involves planning and directing all security-related activities, ensuring effective communication throughout the building and casino to enhance the guest experience, and providing coaching and recognition to encourage excellent performance. The supervisor will patrol the casino and adjacent buildings, conduct on-the-job training for security officers, and investigate employee and customer-related incidents. They will also be responsible for scheduling and evaluating personnel, conducting internal investigations, preparing necessary reports, and ensuring compliance with all applicable regulations, laws, policies, and procedures. Additionally, the role requires providing excellent customer service and employee relations, and the ability to issue instructions, assign duties, and ensure work quality. The employee may work in close proximity to horses.

Requirements

2-3 years of supervisory experience, with an emphasis in all areas of security operations, asset protection, employee safety.
Experience with and knowledge of applicable federal, state, and/or regulatory agency reporting requirements regarding security and gaming surveillance.
Strong leadership skills and customer service orientation required.
Must be able to work effectively with peers, staff members, and regulatory agency personnel.
Strong computer skills to include effective working knowledge of Microsoft Office Products.
Strong written and oral communication skills required.
Ability to interpret and solve various situations to effect completed instructions in written, oral, diagram, or schedule form.
CLEET Certificate
Valid Driver's License
Must be able to obtain an Oklahoma Gaming License
Must be able to obtain an Oklahoma Horse Racing License

Nice To Haves

Knowledge of security related management, information and reporting systems preferred.

Responsibilities

Supervises the activities of the officers assigned to his/her shift.
Plans and directs all security related activities on assigned shift.
Ensures effective communication between all areas of the building and casino as it relates to the guest experience.
Provides coaching counseling and recommendations for recognition to encourage excellent performance in all areas.
Patrols the casino and adjacent buildings.
Provides on the job training for security officers.
Investigates complaints of employees and makes recommendations to the manager.
Schedules and evaluates personnel in accordance with departmental operating standards; specifically, supervises the activity of officers to provide physical security for all guests, employees and company property.
Conducts property internal investigations involving employee or customer related activities or incidents.
Prepares follow-up to criminal reports when necessary.
Prepares Security Incident or Accident Reports as required.
Provides excellent customer service and employee relations.
Must be knowledgeable and ensures compliance with all applicable regulations, laws, internal policies/procedures, and internal control protocols.
Issues written and oral instructions.
Assigns duties and examines work for exactness, neatness, and conformance to policies and procedures.
Studies and standardizes procedures to improve efficiency of subordinates and maintains harmony among workers and resolves issues of concern.
Performs other related duties as may be assigned by reporting senior.