Security Site Manager

Allied Universal • Morrisville, NC

8h

About The Position

Allied Universal is hiring a Security Site Manager accountable for the day-to-day operations of an assigned client account. The position manages security personnel and site operations, including hiring, training, scheduling, payroll, coaching, discipline, and staff development. The Site Manager builds and maintains relationships with clients and employees, coordinates support services, addresses problems and escalated security situations, and works to meet financial and operational goals while providing quality customer service. The role also oversees reporting, contract compliance, operating schedules, site-specific procedures and training, and inventories of uniforms, equipment, supplies, and vehicles. After-hours emergency response may be required. Allied Universal provides a week-long management onboarding course with best practices, tools, and guidance. Salary: $55,900 per year. Licensing requirements vary by state and local law and may be required before employment.

Requirements

• Four-year degree in Criminal Justice, Business Administration, or a related field.
• Previous experience in contract security, facilities management, the military, or law enforcement.
• At least 2 years of business management, operations, or supervisory experience, depending on the size and scope of the client.
• Ability to develop and grow customer relationships.
• Experience hiring, developing, motivating, and retaining quality staff.
• Outstanding interpersonal and communication skills.
• Ability to work in a team-oriented management environment and independently.
• Ability to manage multiple priorities, complex situations, a diverse employee team, and client requirements on an ongoing basis.
• Ability to work in a team-oriented management environment while maintaining an entrepreneurial attitude.
• Key competencies include staff management, financial management, integrity, problem solving, conflict management, time management, customer focus, timely decision-making, motivating and directing others, and drive for results.

Nice To Haves

• Previous payroll, billing, and scheduling experience.

Responsibilities

• Supervise day-to-day security operations at an assigned client site.
• Manage security officers and site or shift supervisors, including hiring and selection, scheduling, payroll, training, coaching, development, and support.
• Ensure the client site receives high-quality security services to protect people and property.
• Build, improve, and maintain effective relationships with clients and employees.
• Coordinate support services to manage the client site and meet or exceed financial and operational goals while providing quality customer service.
• Ensure required reporting and contract compliance requirements are met.
• Communicate regularly with the client about issues and programs.
• Handle escalated security issues and emergency situations appropriately.
• Communicate staffing needs and assist recruiters with identifying, interviewing, and hiring candidates.
• Develop staff technical and professional skills through performance management, coaching, counseling, discipline, training, evaluations, and recognition.
• Ensure employee grievances are heard and resolved, and personnel records are accurate and updated.
• Communicate company policies, announcements, and job openings through an updated READ file at each site.
• Meet contractual scheduled hours while maintaining a minimum of unbilled overtime.
• Coordinate or conduct site-specific on-the-job training, client-specific training, and annual refresher training, and meet corporate training standards.
• Develop and maintain operational procedures, including a valid site-specific OPM and post orders available for emergency reference.
• Manage uniforms, equipment, supplies, and vehicles, including inventories and maintenance checklists.
• Proactively communicate with the client, listen to issues, provide security and technical expertise and solutions, and ensure customer satisfaction.
• Use WinTeam for scheduling, billing, and reports, and interpret and act on report information for effective business management.
• Enforce Allied Universal policies as outlined in handbooks, executive memos, and the company portal.
• Perform other management responsibilities as determined by leadership.

Benefits

• Medical, dental, and vision insurance.
• Basic life insurance, AD&D, retirement plan, and disability insurance.
• Eight paid holidays annually.
• Five sick days and four personal days.
• Vacation accrues at 3.08 hours biweekly; unused vacation is paid out only where required by law.
• Week-long management onboarding course.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager