Security Site Lead

Walden Security•Knoxville, TN

5d•Onsite

About The Position

This officer serves as the face of the building, representing its values and standards in every interaction. By providing excellent customer service while effectively enforcing security protocols, they foster strong relationships and build trust with clients, ensuring that their concerns are heard and addressed. Proficiency in surveillance systems, access control, alarm systems, and other security technologies is critical. Responsible for the performance of all shifts and Security Officers on duty; Has a working knowledge and understanding of the Specific and General Post instructions for post(s). Has practical knowledge of all additional and emergency post instructions that are called for by the client; Patrols post assigned by walking Conducts inspections of Post and Security Officers for proper compliance with the specific Post Orders, Walden Security procedures and general knowledge of post assignment; Informs the Post supervisor, Roving or Field Supervisors and the Operations Manager of matters/issues that cannot wait until the next workday; Records the daily events of their post on the Officers Daily Reports (ODR) which will be reviewed by the Post Supervisor, Roving or Field Supervisors and the Operations Manager; Registers at watch stations to record time of inspection trips and contracted random inspections. Assists in conducting on-the-job-training for newly assigned Security Officers Responds to urgent client needs/requests for services or changes to services; Properly notifies authorities (supervisors, police or fire department, client, etc.) of emergency situations and/or post order violations; Examines doors, windows, and gates of assigned posts to determine that they are secure; Warns violators of rule infractions, such as loitering, smoking, or carrying forbidden articles, and expel persons engaging in suspicious or criminal acts; Receives general direction from the Post Supervisor, Roving or Field Supervisors, or Operations Manager. Exercises direct supervision over 5 officers. Provides input to the management in regards to operation, status of posts and Security Officers.

Requirements

Proficiency in surveillance systems, access control, alarm systems, and other security technologies is critical.
Working knowledge and understanding of Specific and General Post instructions.
Practical knowledge of all additional and emergency post instructions.
Ability to conduct inspections of Post and Security Officers for proper compliance.
Ability to record daily events on Officers Daily Reports (ODR).
Ability to register at watch stations.
Ability to assist in conducting on-the-job-training.
Ability to respond to urgent client needs/requests.
Ability to properly notify authorities of emergency situations and/or post order violations.
Ability to examine doors, windows, and gates to determine they are secure.
Ability to warn violators of rule infractions and expel persons engaging in suspicious or criminal acts.
Ability to receive general direction from supervisors.
Ability to exercise direct supervision over 5 officers.
Ability to provide input to management regarding operations and status of posts and Security Officers.
Must be able to provide overtime for coverage or calls to help schedule for absences of staff.

Nice To Haves

Security Officer Certification

Responsibilities

Serve as the face of the building, representing its values and standards.
Provide excellent customer service while enforcing security protocols.
Foster strong relationships and build trust with clients.
Ensure client concerns are heard and addressed.
Perform duties as assigned by the Operations Manager or Branch General Manager.
Be responsible for the performance of all shifts and Security Officers on duty.
Have a working knowledge and understanding of Specific and General Post instructions.
Have practical knowledge of all additional and emergency post instructions.
Patrol assigned posts by walking.
Conduct inspections of Post and Security Officers for proper compliance.
Inform supervisors of matters/issues that cannot wait.
Record daily events on Officers Daily Reports (ODR).
Register at watch stations to record time of inspection trips.
Assist in conducting on-the-job-training for new Security Officers.
Respond to urgent client needs/requests.
Properly notify authorities of emergency situations and/or post order violations.
Examine doors, windows, and gates to determine they are secure.
Warn violators of rule infractions and expel persons engaging in suspicious or criminal acts.
Receive general direction from supervisors.
Exercise direct supervision over 5 officers.
Provide input to management regarding operations and status of posts and Security Officers.

Benefits

Save on phone, vacation, auto, retailers and more!
Tuition Reimbursement
Employee Family Scholarship
Paid Time Off
Medical, Dental and Vision Insurance
Health Savings Account
Voluntary Life Insurance
401K
Employee Assistance Program
Employee Recognition Programs (Tenure Recognition, On-The-Spot Bonuses, Officer of the Month and Officer of the Year)
Culture of Caring (supports many charitable organizations)
Promote From Within Philosophy
Flexible Schedules