Site Lead Security Officer

Securitas Security Services•Manchester, NH

3d•Onsite

About The Position

Securitas is hiring immediately for a Site Lead Security Officer to support our Security Director and security team in keeping our retail clients safe in Manchester, NH! This role involves assisting with the coordination of all aspects of executing our security contract at the assigned location, including assigning work tasks to Security Officers and directing their work throughout the day. It serves as the first direct supervisory contact for Shift Supervisors or Security Officers regarding performance, operations, and department needs, with responsibilities for supervising, motivating, coaching, and training.

Requirements

Minimum high school diploma or equivalent required.
Minimum 3 – 5 years of professional-level experience required.
Prior experience in the security industry, law enforcement and/or military is strongly preferred.
Ability to obtain a NH Guard Card (includes a $40 application fee)
Must possess a valid Driver’s License with at least one year of driving experience with a clean driving record
Energetic and focused personality with a demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines.
Demonstration of strong customer service orientation required, with ability to effectively resolve client issues in a professional and service-focused manner and to de-escalate situations before they become hostile or unpleasant required
Ability to write effective and concise reports in neat, legible handwriting is required.
Professional, articulate and able to use good independent judgment and discretion
Ability to train and coach others, and to effectively enforce post orders, security standards and company policies equitably and consistently
Outstanding verbal and written communication skills required.
Ability to successfully interact at all levels of the organization, including with clients, while functioning as a team player required
Must be available to work outside normal shift schedule on an as-needed basis, and must be accessible by phone or pager 24/7 for emergency response

Nice To Haves

Some college education or business classes desirable!
Experience in scheduling, operations or other functions of security industry a plus
Working knowledge of Microsoft Office software and email a considerable plus

Responsibilities

Under the direction of the Security Director, this position assists with the coordination of all aspects of executing our security contract at the assigned location, including assigning work tasks to Security Officers and directing their work throughout the day
First direct supervisory contact for Shift Supervisors or Security Officers, regarding performance, operations, and department needs. Responsible for supervising, motivating, coaching and training
Responsible for evaluating the work performance of Security Officers and making recommendations regarding assignments
Responsible for making sure that all post and training information is being properly maintained and updated, and that the work site is being properly maintained, cleaned and organized
Assists the Security Director in conducting interviews and evaluating new employees. Responsible for conducting on-the-job training, in coordination with Shift Supervisors, of new employees assigned to post, or when changes to post orders are made. This may include orientation to the post, review of post orders, routine responsibilities, and how to respond to emergency situations or specific client needs
Oversees all reports, logs and instructions for the Security Department. Distributes communications and other information to Security Officers at post as directed
Manages and supervises all sub-units within the Security Department, such as fire control room, command center, and loading docks as applicable to job site. May generate work orders and attached paperwork for extra security coverage requests
Responds to minor incidents (internal to Security Officers and/or external to client location) that occur, ensuring appropriate action is taken, all reports are properly completed, and appropriate parties are notified in a timely manner
Identifies any personnel problems occurring at posts, such as payroll issues, employee relations complaints or other concerns, and forward any such issues to Security Director or Site Supervisor as appropriate. May be responsible for writing a report of the situation or assisting with an investigation, as directed by Security Director, District Manager or HR Department
Responsible for making recommendations for counseling and/or disciplinary action, including termination. May be responsible for administering counseling or disciplinary actions (may not make or initiate such decisions on his/her own, but may execute such actions at the specific direction of Security Director with prior approval from Branch HR management)
Responds to client or site emergencies as they arise, including ensuring appropriate communication to Security Director or District Manager. Responsible for maintaining positive client/security relationships through frequent tenant/client contact and support
May perform Security Officer job duties on an as-needed basis by standing post