Security Shift Supervisor

Securitas Security Services•Holland, MI

2d•Onsite

About The Position

The Security Shift Supervisor functions as a supervisor of Security Officers, Lead Officers, and other company personnel assigned to one or more posts at client site(s). This role ensures that all post orders are followed, established rounds are completed, and required reports are filed. The supervisor notifies proper authorities and clients in emergency situations. They also coach and discipline personnel, train Security Officers and other company personnel, and assist in the submission of payroll and personnel information. The role involves ensuring adequate coverage of all posts and positions, preparing and submitting various reports, inspecting posts, and meeting with client representatives to ensure security requirements are met and to provide quality customer service. As assigned, this role carries out supervisory duties including interviewing, orienting, training, planning, assigning, directing work, coaching, appraising performance, rewarding and disciplining employees, addressing complaints, resolving problems, and making hiring and termination recommendations. The supervisor may also perform the duties of a Security Officer.

Requirements

High School Diploma or G.E.D. and 2 years of related experience, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company.
Minimum 2 years of experience in retail preferred.
May be required to hold and continue to meet the requirements for any applicable state, county and municipal license for Security Officers.
Knowledge of security operations with an emphasis on patrol, inspection and response services.
Knowledge of supervisory practices and procedures.
Ability to provide positive direction and motivate performance.
Understanding of a variety of security and safety devices and controls.
Ability to learn quickly and carry out instructions furnished in written, oral, or diagrammatic form.
Ability to track and maintain schedule assignments.
Ability to be an effective team member.
Ability to maintain professional composure when dealing with unusual circumstances.
Courteous telephone manner.
Ability to adapt to various sites and changes in post procedures.
Ability to write routine correspondence, including logs and reports.
Good organizational skills.
Strong customer service and results orientation.
Strong interpersonal skills, with the ability to interact effectively with clients, at various social levels and across diverse cultures.
Management experience
Comfortable walking 3+ miles per shift
Responsible for monitoring hundreds of cameras
Radio communication/dispatch experience

Responsibilities

Functions as a supervisor of Security Officers, Lead Officers, and other company personnel assigned to one or more posts at client site(s); acts to ensure that all post orders are followed, that established rounds are completed, and that required reports are filed; notifies proper authorities and client in emergency situations.
Coaches and disciplines personnel as appropriate; seeks advice from company management or designated representatives as appropriate; meets personally with employees and documents coaching and disciplinary actions.
Trains Security Officers and other company personnel; reviews post orders and other details of assignments with subordinates.
Assists in the submission of payroll and personnel information to the company as designated.
In conjunction with company management or designated representatives ensures adequate coverage of all posts and positions.
Prepares, files, and submits various reports as required.
Inspects posts as scheduled and meets with subordinates to outline tasks and responsibilities.
Meets with client representatives as scheduled or as needed to provide assurance that all security requirements are being met and to provide quality customer service.
As assigned, in accordance with applicable company policies and procedures and in compliance with state and federal laws, carries out supervisory duties that can include some or all of the following: interviewing, orienting and training employees; planning, assigning, and directing work; coaching and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems; and, making hiring and termination recommendations.
May perform the duties of a Security Officer in accord with post orders and company policy.