Security Services Coordinator

ASM Global•Denver, CO

2d•$27 - $28

About The Position

The Security Services Coordinator works closely with the Security Manager to ensure building and department staff training occurs regularly. The coordinator manages the POD system to maintain accurate staffing and event information, keeps departmental SOPs current, and coordinates meetings with nearby security departments and the Denver Police Department. The position also supports event security planning, communications, reporting, and coverage for Surveillance and Base Coordinator staff when needed. This role requires two to four years of security experience and a high school diploma or GED. The position involves frequent facility patrols and physical activity, irregular or extended hours based on event schedules and department needs, and possible exposure to adverse conditions or physical confrontations. Shift assignment may be A, B, or C.

Requirements

No felony or violent crime convictions.
Two to four years of security experience.
High school diploma or GED.
Excellent verbal and written communication and interpersonal skills with staff and clientele at all levels.
Ability to work effectively with diverse groups and as part of a team.
Ability to perform leadership duties and job tasks despite sudden deadlines and changing priorities.
Excellent problem-solving and organizational skills.
Ability to provide professional and considerate customer service.
Dependability and reliability.
Ability to meet the physical demands of the role, including frequent walking, stair climbing, standing, turning, stooping, bending, crouching, kneeling, reaching, pushing, pulling, and patrolling and inspecting facility grounds and buildings.
Ability to work irregular or extended hours, including weekends, evenings, and holidays, as determined by event schedule or department need.
Ability to use a two-way handheld radio.

Nice To Haves

Customer service experience.
Advanced computer skills, including the ability to create Word documents and Excel spreadsheets.

Responsibilities

Implement, maintain, and document Security Department training, including new-hire, ongoing, refresher, ERP, SEMP, and other building emergency training.
Provide backup support for Surveillance and Base Coordinator staff who are on vacation or have called off.
Gather and organize information about upcoming events from Event Managers, as well as maintenance or construction activity in the building; track the information and support communication of security and building information to clients and Operations.
Work with Human Resources to ensure video review requests are answered, recorded, and saved within the correct timeframe.
Manage the POD system and keep information current and accurate for events, Operations projects, and construction; communicate corrections or notes with Event Management and Operations.
Verify that incoming shows and events have submitted security schedules to the manager for review and meet minimum building requirements.
Update and maintain department SOPs and keep files on drives current.
Coordinate and prepare for meetings with surrounding security entities, OEM departments, the Denver Police Department, and table talks.
Ensure 24/7 reports have appropriate follow-up and are closed with correct information.
Perform other duties as assigned.

Benefits

$500 signing bonus after 30 days of service and an additional $500 bonus upon 90 days of service.
Paid time off and holiday pay.
Health, dental, and vision insurance, eligible upon hire.
401(k) investment plan with an employer match of up to 4%.
Healthcare reimbursement and flexible spending plans.
Employer-paid and supplemental life insurance.
Short- and long-term disability insurance available.
RTD Eco Pass for full-time employees.
Tuition reimbursement program for salaried employees after at least one year of full-time work.
Employee assistance program.