Security Service Technician

Johnson Controls•East Peoria, IL

22d•Remote

About The Position

Johnson Controls is seeking a Security Service Technician who will act as a troubleshooter and service expert for security systems. The role involves addressing customer concerns, advising on system status, performing inspections, and repairing or replacing security equipment such as burglar alarms, fire alarms, CCTV systems, and Card Access systems. The technician will work independently from a remote location with provided tools and equipment, focusing on providing the highest level of service to solve building inefficiencies and resolve service-related items. This role requires acting as a trusted advisor to customers, providing solutions, outcomes, and quotes for upselling opportunities.

Requirements

High School Diploma or equivalent.
Minimum 3-4 years’ experience installing and inspecting/repairing Tyco Integrated Security or comparable product line.
Experience with Card Access/CCTV/IP cameras.
HIRSCH Certificate.
Excellent communication skills.
Electrical/Electronic background.
Valid driver's license.

Nice To Haves

Fire alarm experience preferred.
Some college preferred.
NICET II or greater preferred.

Responsibilities

Locate and alleviate trouble with damaged equipment or wiring.
Readjust equipment, repair or replace inoperative equipment, and test for operation.
Prepare trouble order forms to report temporary repairs.
Coordinate inspections and/or installations with police, fire departments, or other appropriate agencies.
Service and repair Commercial security/Fire Alarm/CCTV/Card Access systems.
Provide recommendations and solutions to ensure facility is running efficiently, including upselling opportunities.
Provide quotes to support recommendations and solutions.