Service Technician - Security

CGL Electronic Security•Boston, MA

4d•Onsite

About The Position

CGL is looking to hire a full-time Service Technician to service, troubleshoot, and repair electronic security and video surveillance systems for our customers. You'll join a tight-knit team where senior techs share what they know and new ideas are always welcome. You'll be provided a take-home service vehicle, work independently in the field, and rotate on-call for after-hours emergencies.

Requirements

3+ years servicing, installing, or programming access control systems
Valid driver's license with a clean record
Previous experience with Software House (required)
Ability to travel locally to jobsites on a regular basis. Rare overnight travel may be required.
Comfortable working at heights and handling hand/power tools as needed
Able to work under pressure and independently with minimal supervision
Solid communication skills - you'll be dealing directly with customers
Advanced technical skills related to electronic security and video surveillance systems.
Basic computer skills including MS Office (Outlook, Word, Excel, etc.)
High school diploma/GED or equivalent experience

Nice To Haves

Experience with Genetec, American Dynamics for Video
Experience with Genetec, CCURE, S2 for Access Control
Experience with DSC, Bosch for Intrusion systems

Responsibilities

Provide excellent service to every customer, every time
Respond to service calls, scheduled maintenance, and emergency/after-hours calls (on-call rotates approximately every 8 weeks)
Diagnose, troubleshoot, and fix problems with security, access control, and video systems — repair or replace parts as needed
Program and configure system software
Fill out clear, accurate service reports after every job
Use hand and power tools (drill, wire stripper, crimper, etc.) and work at heights on a ladder or lift when needed
Represent CGL as the customer's go-to service provider — showing up on time and following through