Security Service Technician (union)

Johnson Controls•Oak Brook, IL

11d•Remote

About The Position

The selected candidate will primarily work in the downtown area. A Johnson Controls Service Technician is a troubleshooter and service expert. You will alleviate concerns the customer may have regarding a security system. You will advise customers and the customer care center of the status of systems and processes inspections. You will repair or replace burglar alarms, fire alarms, CCTV systems, Card Access systems and other security equipment. This Technician will be set up with all of the tools and equipment needed to work independently from a remote location. Provide our customers with the highest level of service to solve building inefficiencies and resolve service-related items. As a trusted advisor to our customers, you will provide solutions and outcomes at the time of service.

Requirements

High School Diploma or equivalent.
Minimum 3-4 years’ experience installing and inspecting/repairing Security or comparable product line.
Experience with Card Access/CCTV/IP cameras
Excellent communication skills.
Electrical/Electronic background.
Valid driver's license.

Nice To Haves

Fire alarm experience preferred.
Some college preferred.
NICET II or greater preferred.

Responsibilities

Locate and alleviate trouble with damaged equipment or wiring; readjust equipment, repair or replace inoperative equipment and test for operation; prepare trouble order forms to report temporary repairs.
Coordinate inspections and/or installations with police, fire departments, or other appropriate agencies.
Responsible for the service and repair Commercial security/Fire Alarm/CCTV/Card Access systems.
Provide recommendations and solutions to ensure facility is running efficiently to include upselling opportunities.
Provide quotes to support recommendations and solutions.