Security Service Technician V

Johnson Controls•Raleigh, NC

About The Position

Johnson Controls is hiring a Security Service Technician to provide field service for intrusion, IP CCTV, access control, and fire alarm systems. The technician troubleshoots and restores system performance, completes repairs and testing, documents work, and communicates findings and recommendations directly to customers. The role supports reliable and efficient facility operations and requires a hands-on, service-focused approach.

Requirements

At least 5 years of experience in the low-voltage or security industry.
Excellent general knowledge of major security manufacturer platforms, including Bosch/Radionics, Honeywell, Firelite, Silent Knight, DMP, DSC, and similar systems.
Strong verbal communication skills and the ability to provide clear written or digital reports.
Valid driver's license with an excellent driving record.
Ability to pass thorough background and identity checks.
Ability to work professionally with customers, explain repair steps, and provide service-focused guidance.

Nice To Haves

Ability to read blueprints and schematic drawings.
Ability to operate hand and power tools.
Ability to unload a ladder from a fleet vehicle and climb ladders safely.
Ability to operate a fleet vehicle safely at all times.
Strong customer service skills in a field service environment.

Responsibilities

Locate and resolve problems with damaged equipment or wiring.
Readjust, repair, or replace inoperative equipment and test systems for proper operation.
Inspect, troubleshoot, and service intrusion detection, IP CCTV, access control systems, and fire alarms when applicable.
Coordinate inspections and installations with police, fire departments, or other appropriate agencies as needed.
Assist fellow service technicians with system repairs and complete minor repairs, including battery replacement.
Test system operation with the customer monitoring center to confirm service connectivity.
Complete forms, service records, and customer paperwork accurately and on time.
Provide recommendations, solutions, and quotes to support repairs, improvements, and upselling opportunities.
Take accountability for service calls and complete work safely and correctly while explaining outcomes to customers.
Ask clear questions, identify root causes, and address obstacles that delay restoration of service.
Follow a troubleshooting process to inspect, isolate, repair, test, and verify performance before closing out jobs.
Communicate findings, actions, and next steps clearly to customers and internal teams.
Share practical solutions, support fellow technicians, and seek better ways to resolve recurring issues.
Collaborate with peers, customer contacts, and agencies to deliver reliable outcomes.