Security Service Technician V

Johnson Controls•Raleigh, NC

3d•$38 - $50

About The Position

Johnson Controls is seeking a Security Service Technician to provide field service for intrusion, IP CCTV, access control, and fire alarm systems. The technician troubleshoots, restores, and maintains security and life-safety systems while working directly with customers to identify problems, complete service work, document findings, and recommend solutions that support reliable and efficient facilities. The role requires taking ownership of service calls, following a disciplined and safe process to inspect, isolate, repair, test, and verify system performance, and clearly explaining results to customers. The technician also collaborates with fellow technicians, customer contacts, and appropriate agencies. The position offers hands-on work supporting customers who rely on security systems in critical environments, with backing from Johnson Controls' technology, lifecycle services, and field organization.

Requirements

5 years of experience in the low-voltage or security industry.
Excellent general knowledge of major security manufacturer platforms, including Bosch/Radionics, Honeywell, Firelite, Silent Knight, DMP, DSC, and similar systems.
Strong verbal communication skills and the ability to provide clear written or digital reports.
Valid driver's license with an excellent driving record.
Ability to pass thorough background and identity checks.
Ability to work professionally with customers, explain repair steps, and provide service-focused guidance.

Nice To Haves

Ability to read blueprints and schematic drawings.
Ability to operate hand and power tools.
Ability to unload a ladder from a fleet vehicle and climb ladders safely.
Ability to operate a fleet vehicle safely at all times.
Strong customer service skills in a field service environment.

Responsibilities

Locate and alleviate problems with damaged equipment or wiring.
Readjust, repair, or replace inoperative equipment and test systems for proper operation.
Inspect, troubleshoot, and service intrusion detection, IP CCTV, access control systems, and fire alarms when applicable.
Coordinate inspections and installations with police, fire departments, or other appropriate agencies as needed.
Assist fellow service technicians with system repairs and complete minor repairs, including battery replacement.
Test system operation to the customer monitoring center to confirm service connectivity.
Complete forms, service records, and customer paperwork accurately and on time.
Provide recommendations, solutions, and quotes to support repairs, improvements, and upselling opportunities.
Take accountability for service calls, work safely and with integrity, and ensure customers understand the outcome.
Ask clear questions, identify root causes, and remove obstacles that delay service restoration.
Inspect, isolate, repair, test, and verify system performance before closing out jobs.
Communicate findings, actions taken, and next steps clearly to customers and internal teams.
Share practical solutions, support fellow technicians, and seek better ways to resolve recurring issues.
Collaborate with peers, customer contacts, and agencies to deliver reliable service outcomes.