Security Service Technician, Retail

Johnson ControlsLos Angeles, CA
Onsite

About The Position

We are looking for a talented individual to join our team as an Installation and Service Technician. As a key part of the team, the Installation and Service Technician works in retail stores to install and repair Inventory Control and Video equipment.

Requirements

  • Associate degree in Electronics and/or Networking, or career equivalent required, military experience preferred
  • General knowledge of electronics required
  • Strong understanding of Networking fundamentals
  • Excellent written and oral skills
  • Must have a valid driver’s license
  • Working Knowledge of MS Office and basic PC skills
  • Highly organized, strong interpersonal skills and ability to work independently
  • Willing to obtain or have State License as required. (State Dependent)
  • Must have a mechanical aptitude and be able to use hand and power tools
  • Will maintain an inventory of parts stock for our customers; including ordering parts to always have on-hand and shipping used parts after use
  • Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs
  • Able to work in unusual and sometimes difficult position such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc.
  • Strong organizational skills, positive attitude, and an ability to learn quickly
  • Must be capable of working independently or as a team
  • Ability to complete all JCI required EAS and Video trainings and certifications
  • Able to read and interpret blueprints and Scope documents
  • Ability to mentor and train others

Nice To Haves

  • Networking Certification
  • 3 years or more work experience installing or servicing IP cameras and DVR/NVR systems
  • Highly adaptive to industry changes as they come and a strong work ethic

Responsibilities

  • Install, service, troubleshoot, repair, and perform maintenance on retail products and equipment at customer sites.
  • Keep track of your service calls via computer, including products serviced, work performed, hours and parts utilized.
  • Maintain an accurate parts inventory at levels that insure a first time fix.
  • Demonstrate and train customers how to use their equipment properly.
  • Keep your manager in the loop about your customer's satisfaction, any potential sales opportunities or any recurring problems.
  • Take care of other tasks as needed
  • Ability to travel and work overtime as needed
  • Ability to perform service on more complete integrated solutions

Benefits

  • Competitive Starting Pay
  • Paid Training
  • Global Advancement Opportunities
  • Company Vehicle (as applicable)
  • Referral Bonuses
  • Medical/Dental/Vision insurance
  • Health Savings Account (HSA)
  • Life Insurance
  • 401(k) savings plan with company match
  • Short-Term and Long-Term Disability
  • Employee Assistance Program
  • Wellness Program
  • And More!

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What This Job Offers

Job Type

Full-time

Career Level

Mid Level

Education Level

Associate degree

Number of Employees

5,001-10,000 employees

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