Security Service Technician, Retail

Johnson Controls•Los Angeles, CA

2d•Onsite

About The Position

We are looking for a talented individual to join our team as an Installation and Service Technician. As a key part of the team, the Installation and Service Technician works in retail stores to install and repair Inventory Control and Video equipment.

Requirements

Associate degree in Electronics and/or Networking, or career equivalent required, military experience preferred
General knowledge of electronics required
Strong understanding of Networking fundamentals
Excellent written and oral skills
Must have a valid driver’s license
Working Knowledge of MS Office and basic PC skills
Highly organized, strong interpersonal skills and ability to work independently
Willing to obtain or have State License as required. (State Dependent)
Must have a mechanical aptitude and be able to use hand and power tools
Will maintain an inventory of parts stock for our customers; including ordering parts to always have on-hand and shipping used parts after use
Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs
Able to work in unusual and sometimes difficult position such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc.
Strong organizational skills, positive attitude, and an ability to learn quickly
Must be capable of working independently or as a team
Ability to complete all JCI required EAS and Video trainings and certifications
Able to read and interpret blueprints and Scope documents
Ability to mentor and train others

Nice To Haves

Networking Certification
3 years or more work experience installing or servicing IP cameras and DVR/NVR systems
Highly adaptive to industry changes as they come and a strong work ethic

Responsibilities

Install, service, troubleshoot, repair, and perform maintenance on retail products and equipment at customer sites.
Keep track of your service calls via computer, including products serviced, work performed, hours and parts utilized.
Maintain an accurate parts inventory at levels that insure a first time fix.
Demonstrate and train customers how to use their equipment properly.
Keep your manager in the loop about your customer's satisfaction, any potential sales opportunities or any recurring problems.
Take care of other tasks as needed
Ability to travel and work overtime as needed
Ability to perform service on more complete integrated solutions