Security Service Specialist 3 - Denver, CO

Convergint Career•Centennial, CO

About The Position

Convergint is seeking a full-time Security Service Technician to service and support existing customers by responding to service calls, carrying out Customer Support Programs, and completing small projects. The role involves frequent travel to Cheyenne, Wyoming, as well as regular local travel to job sites. Minimal overnight travel may be required. The technician responds to routine and some non-routine service requests, scheduled maintenance calls, and emergency and after-hours calls. They diagnose, troubleshoot, repair, and replace defective parts; debug systems; install projects as needed; and complete accurate, timely service reports for customers and Convergint to support invoicing and job-cost tracking. The position requires advanced technical and programming skills related to fire alarm and/or electronic security systems, mechanical and electrical aptitude, and a customer-focused approach. Convergint describes its culture as colleague-first, inclusive, and committed to equal opportunity, growth, accountability, and delivering results. The company provides training and encourages colleagues to refer talent through its Recruit Awesome People program.

Requirements

High school diploma/GED or equivalent experience.
5–7 years of experience servicing, integrating, and programming access control systems.
Advanced technical skills and experience related to fire alarm systems and/or electronic security systems.
Advanced programming skills and demonstrated ability to troubleshoot problems and find solutions.
Advanced mechanical and electrical aptitude, including working with hand and power tools such as drills, screwdrivers, wire strippers, hacksaws, and crimpers.
Exceptional customer focus and ability to work under pressure and proactively address customer needs.
Strong verbal, written, and interpersonal communication skills.
Strong organizational skills and ability to handle multiple service needs simultaneously.
Highly proficient computer skills, including familiarity with Microsoft Outlook, Word, and Excel.
Ability to work independently with minimal supervision.
Valid driver’s license and clean driving record.
Ability to travel locally to job sites regularly; minimal overnight travel may be required.

Nice To Haves

CCTV field service experience, including Milestone or Genetec.
Access control experience with AMAG, Lenel, Genetec, Software House CCURE, or S2.
Intrusion system experience with DMP or Bosch.

Responsibilities

Provide excellent service to customers and help make Convergint their first choice for service.
Respond promptly to routine and some non-routine customer service calls, scheduled maintenance calls, and emergency and after-hours service calls.
Diagnose, troubleshoot, repair, and replace defective parts, and debug systems for routine problems.
Install projects as necessary.
Use troubleshooting skills to isolate and resolve problems in malfunctioning equipment or software.
Complete accurate and detailed service reports for customers and Convergint in a timely manner to support invoicing and job-cost tracking.
Travel regularly to local job sites and frequently to Cheyenne, Wyoming.