Security Service Specialist 3 - Denver, CO

Convergint•Centennial, CO

About The Position

Convergint is hiring a full-time Security Service Specialist 3 to service and support existing customers by responding to service calls, carrying out Customer Support Programs, and completing small projects. The role involves frequent travel to Cheyenne, Wyoming, as well as regular local travel to jobsites; minimal overnight travel may be required. The position is part of a dynamic team and emphasizes providing responsive, high-quality customer service. The specialist responds to routine and some non-routine customer service calls, scheduled maintenance, and emergency and after-hours calls. They diagnose, troubleshoot, repair or replace defective parts, debug systems, and install projects as needed. They also prepare accurate, detailed service reports in a timely manner for customers and Convergint to support invoicing and job-cost tracking. The position requires advanced technical, programming, mechanical, and electrical capabilities related to fire alarm and/or electronic security systems, along with the ability to work with minimal supervision.

Requirements

High school diploma/GED or equivalent experience.
Five to seven years of experience servicing, integrating, and programming access control systems.
Advanced technical skills and experience related to fire alarm systems and/or electronic security systems.
Advanced programming skills and demonstrated ability to troubleshoot problems and identify solutions.
Advanced mechanical and electrical aptitude, including working with hand and power tools such as drills, screwdrivers, wire strippers, hacksaws, and crimpers.
Exceptional customer focus and ability to work under pressure while proactively addressing customer needs.
Strong verbal, written, and interpersonal communication skills.
Strong organizational skills and ability to handle multiple service needs simultaneously.
Highly proficient computer skills, including familiarity with Microsoft Office applications such as Outlook, Word, and Excel.
Ability to work independently with minimal supervision.
Valid driver’s license and clean driving record.
Ability to travel locally to jobsites regularly; the role involves frequent travel to Cheyenne, Wyoming, and may require minimal overnight travel.

Nice To Haves

Relevant field service experience.
CCTV experience with Milestone or Genetec.
Access control experience with AMAG, Lenel, Genetec, Software House CCURE, or S2.
Intrusion experience with DMP or Bosch.

Responsibilities

Act as the customer’s best service provider and help ensure Convergint is the customer’s first choice for service.
Respond promptly to routine and some non-routine service calls, scheduled maintenance calls, and emergency and after-hours service calls.
Diagnose, troubleshoot, repair, or replace defective parts and debug systems for routine problems.
Install projects as necessary.
Complete accurate and detailed service reports for customers and Convergint in a timely manner to support invoicing and job-cost tracking.
Use troubleshooting skills to isolate and fix problems in malfunctioning equipment or software.
Participate in the Recruit Awesome People program by referring potential talent to the Talent Acquisition Team and hiring managers.