Security Response and Emergency Representative

Wells Fargo Bank•Chandler, AZ

1d•Onsite

About The Position

Wells Fargo is seeking a Security Response and Emergency Representative. In this role, you will work closely with Security Response Center analysts to ensure escalation guidelines are followed according to written procedures. You will review, prioritize, and distribute work to meet deadlines and goals. You will perform moderately complex and time-sensitive security, operational, and customer support tasks. You will respond and resolve alarm system maintenance needs and security situations that arise in the workplace. You will receive direction from a supervisor and escalate non-routine questions to more experienced staff through on-site collaboration. You will interact with your immediate team on basic information, plus internal and external customers, Security Response Center analysts, and vendors. You will monitor and process time-sensitive life or safety, robbery, burglary, and other alarms that are routed to the Security Response Center in accordance with Wells Fargo security procedures.

Requirements

1+ year of private security, banking or corporate security support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Nice To Haves

Call center experience demonstrated through work or military experience
Experience in crisis management communications
Ability to provide strong customer service while actively listening and responding in an appropriate manner
Basic knowledge and understanding of emergency procedures and handling emergency situations

Responsibilities

Work closely with Security Response Center analysts to ensure escalation guidelines are followed according to written procedures
Review, prioritize, and distribute work to meet deadlines and goals
Perform moderately complex and time-sensitive security, operational, and customer support tasks
Respond and resolve alarm system maintenance needs and security situations that arise in workplace
Receive direction from supervisor and escalate non-routine questions to more experienced staff through on-site collaboration
Interact with immediate team on basic information, plus internal and external customers, Security Response Center analysts, and vendors
Monitor and process time-sensitive life or safety, robbery, burglary, and other alarms that are routed to the Security Response Center in accordance with Wells Fargo security procedures