Security - Relief

Calgary Drop-In Centre (the DI)•Calgary, AB

1d•Onsite

About The Position

At the Calgary Drop-In and Rehab Centre (the DI), we are dedicated to serving our community with kindness. Our mission – to work with community to end homelessness, one person at a time – goes beyond providing immediate support; we strive to create an environment where individuals can regain their confidence and rebuild their lives. We are more than an emergency shelter. Our dedicated team of staff and volunteers work tirelessly to ensure that everyone who walks through our doors feels welcomed, respected, and valued. What sets us apart is our holistic approach to support. We offer not only safe and comfortable accommodation and meals but also access to essential resources such as health and recovery services, and housing supports. All of our programs, including emergency shelter, are low-barrier, trauma-informed, housing-focused, and recovery-oriented, aimed at supporting Calgary’s most vulnerable citizens. And our doors are always open. Reporting to the Coordinator, Security, we need a security professional with a different approach to maintaining the safe and secure environment we've grown to appreciate. This role accentuates the difference we make in our community by addressing all security concerns with a compassionate approach to resolving issues in a restraint-free approach. We serve our clients with respect and dignity, and consciously choose not to exercise power or control against our valued clients. The candidate we are seeking will have prior training and experience in a security setting, will understand methods of conflict resolution, will have a proven customer service approach, solid references to support their compassion toward people, and will display confidence, strength of character, and a willingness to learn and grow. This is a different kind of job, supporting our facilities as well as clients, staff, volunteers and members of the community, in a very demanding environment. At any one time, you will be protecting the safety and security of people in a hectic and busy atmosphere. We recognize it takes a special kind of person - someone who is resilient, enjoys working in close contact with people, and who can maintain their composure when situations escalate. Our shifts require RELIEF staff to fill vacation, sick-time and other absences. Below is a summary of how the "RELIEF” positions work: • You will be dedicated to the Security team. Shifts will be 7 AM to 7 PM or 7 PM to 7 AM (overnight) • Phone calls or emails will be sent out with shift availabilities up to a minimum of 2 hours’ notice before the shift starts • It is expected that you answer the phone/text or emails when you are a relief employee • If you can not pick up a minimum of 3 shifts per month (when shifts are available), you will be removed from the relief staff list Some unusual hours may be required from time to time as the need arises. Schedule may be altered at the discretion of management. There is no guarantee of shifts. Relief staff are scheduled on an as needed, when needed basis.

Requirements

Alberta Security License is MANDATORY
Satisfactory Criminal Record and Vulnerable Sector Check – dated within the last 6 months. Copy required.
Previous work experience or background in military or law enforcement may replace formal education requirements
Experience working in distress and/or high-stress situations, which may include emergency response
Energetic and self-directed, with effective time management and organizational skills including the ability to deal with several priorities at the same time
Resiliency and stress tolerance and the ability to maintain composure, remain calm and focused when dealing with a high volume of volatile and stressful situations
The ability to make sound rational decisions based on information provided and employ critical thinking where information may not be clear
Strong strategically-focused analytical skills, good common sense; and capacity to provide leadership
Well-developed interpersonal, conflict resolution and negotiating skills
Resourcefulness and knowledge of community resources and social support systems
High morals, ethics and integrity
Strong problem-solving skills and the ability to improve projects, programs and processes
Excellent communications skills, both verbal and written
Proficient in Office365 and Microsoft Office Suite 2016
Eager to learn new systems and adopt improved best practices
A genuine commitment to the mission, vision, values, and work of the agency.

Nice To Haves

Completion of a college or university program in any of the following; human services, police sciences, criminology or other related programs is a definite asset
Experience in the human services field would be an asset
Experience with CCTV, access control systems and fire response systems is an asset

Responsibilities

Maintain a safe living and working environment through humility, respect and compassion
Security staff must show composure and humility when handling situations that may require them to remove person(s). They will use non-violent crisis intervention techniques
Must maintain a professional and positive working relationship with emergency services. (i.e. CPS, CTS, EMS, etc.)
Teams of security personnel provide a presence 24 hours a day, 365 days a year
Security work can be physically demanding and always requires an individual to be alert
The current high standard of customer service must be maintained and improved upon if possible; all members of the security team, as frontline staff, have a key role to play in this
To provide assistance to new clients, volunteers, donors and members of the community at the main office and direct them to the appropriate avenues
Monitoring premises, clients, community members, volunteers and staff via CCTV to ensure everyone has a safe and respectful living and working environment
Monitoring the outside of the building for any illegal activity and taking appropriate action.
Patrol of the building and floors while keeping in contact with the control room with the use of handheld radios
Preparing for shift change by relating any information to help assist the oncoming staff.
Review the DVR regarding criminal activity and taking proper course of action
Required to keep your work station clean and tidy
Dealing with enquiries from staff, clients, and public
Responding to any security issues within the facility and the surrounding outside grounds
Performs any related activity that has been asked of by the on-shift supervisor.