Security Receptionist - Access control

Allied Universal•Boise, ID

About The Position

The Security Receptionist serves and safeguards clients across industries including commercial real estate, healthcare, education, and government. As a first point of contact, the role makes a professional first impression on guests, customers, and clients while reflecting the client’s brand. The receptionist provides customer service, responds to conflict and stressful situations with sound communication and critical thinking, de-escalates encounters when possible, and calls for assistance when appropriate. The role requires computer literacy, technical competence, the ability to handle inbound and outbound calls, strong observation skills, recognition of signs of intrusion, and the ability to remain calm under pressure. The Security Receptionist maintains proprietary information in confidence and politely enforces security and safety regulations. The position also provides administrative support for special events, facility operations, and security functions.

Requirements

Be at least 18 years of age for unarmed roles or at least 21 years of age for armed roles.
Have a high school diploma or equivalent, or five years of verifiable experience.
Prior experience as a receptionist.
Submit to a background investigation as a condition of employment.
Submit to a drug screen as a condition of employment, to the extent permitted by law.
Meet applicable state or local licensing requirements, which may be required before employment.
Have a valid driver’s license for driving positions only.

Responsibilities

Provide customer service by carrying out safety and security procedures, site-specific policies, and, when appropriate, emergency response activities.
Respond to incidents and critical situations calmly and with a problem-solving approach.
Conduct regular and random patrols around the business and perimeter.
Closely observe people entering and exiting office space to protect employees and assets.
Ensure people entering and exiting the office correctly sign in, receive the appropriate badge, and are assigned approved compliance codes.
Log the distribution of temporary and visitor badges immediately, audit their use, and submit a monthly inventory.
Mitigate unwanted intruders and ensure visitors are escorted at all times.
Monitor visible and audible alarms.
Ensure all doors are shut and in optimal condition.
Submit a daily activity report covering critical events, office needs, and relevant updates to the leadership team.
Provide input for documentation and help bridge communication and understanding of day-to-day job functions.
Report salient security-related incidents to the Global Security Operations Center and its leadership.