Security Project Technician 2

Convergint • Pleasanton, CA

2d • $36 - $54

About The Position

Convergint is hiring a full-time Security Project Technician 2 to install, program, start up, check out, certify, and train customers on security projects of varying sizes and complexity. The role installs, tests, repairs, and services non-routine systems and equipment, which may include electronic security, fire alarm and life safety, and building automation systems. The technician provides technical support and training, works to maximize customer satisfaction, and escalates only the most complex issues.

The position includes interpreting blueprints, schematics, manuals, and wiring diagrams; diagnosing and repairing equipment; writing system programs; commissioning systems; analyzing performance; and identifying malfunctions. The technician executes technical work across multiple projects, including programming, graphics development, start-up, certification testing, customer training, close-out documentation, and ongoing technical support. The role works with project and operations managers, engineering personnel, customers, and less experienced staff, and may mentor or supervise workers.

Requirements

• High school diploma, GED, or equivalent experience.
• 3–5 years of relevant experience.
• Ability to install and program access control, video surveillance, and intrusion systems.
• Experience and solid technical skills with fire alarm systems and/or electronic security systems.
• Solid programming skills and ability to troubleshoot problems and identify solutions.
• Ability to work independently with minimal supervision.
• Mechanical and electrical aptitude, including experience using hand and power tools, and ability to read blueprints and drawings.
• Solid math skills; some positions may require calculations involving area, velocity, resistance, or voltage.
• Strong verbal, written, and interpersonal communication skills.
• Organizational skills and ability to handle multiple projects simultaneously.
• Advanced computer skills, including familiarity with Microsoft Outlook, Word, and Excel, and proficiency in other relevant applications.
• Valid driver's license with a clean driving record.
• Ability to travel locally to job sites regularly; minimal overnight travel may be required.
• Exceptional customer focus and ability to work under pressure while anticipating and addressing customer needs.

Nice To Haves

• Relevant field service experience.
• Product-specific or industry-specific certifications and/or licenses.
• Experience or certifications with Software House, Lenel, Genetec, Avigilon, AMAG, Milestone, ONSSI, or AXIS.

Responsibilities

• Install, program, test, repair, and service systems and equipment, including security, fire alarm and life safety, and/or building automation systems.
• Provide technical support and training to customers and work to maximize customer satisfaction.
• Read and interpret blueprints, schematics, manuals, wiring diagrams, and other specifications to determine installation and repair procedures.
• Operate systems to demonstrate equipment, commission new systems, analyze performance, and identify malfunctions.
• Write non-routine programs for systems and use test instruments and hand tools to repair equipment.
• Consult with engineering personnel to resolve unusual system operation, maintenance, and warranty problems.
• Execute technical aspects of multiple projects, including programming, graphics development, start-up, certification testing, customer training, close-out documentation, and ongoing technical support.
• Identify potential project risks, communicate them to appropriate parties, and assist in developing and implementing strategies to minimize impacts and control cost and schedule deviations.
• Work with the Project Manager and/or Operations Manager to coordinate projects, recommend improvements to work quality and scope, and identify ways to improve customer satisfaction.
• Mentor less experienced staff and may supervise workers testing, tuning, and adjusting equipment.
• Advise management as appropriate on customer satisfaction, product performance, installation techniques and standards, and product improvements.
• Perform other duties and responsibilities as requested or required.

Benefits

• 10 company holidays and paid time off starting at 13 days annually.
• Fun & Laughter Day Off.
• Medical, dental, and vision plan.
• Life insurance and disability plan.
• Wellness program.
• 401(k) matching plan.
• Colleague Assistance Program.
• Tuition reimbursement.
• Competitive salary and compensation plan.
• Vehicle reimbursement plan or company vehicle.
• Corporate Social Responsibility Day.
• Cell phone reimbursement, if applicable.
• Paid parental leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED