Security Project Technician 2

Convergint Career•Pleasanton, CA

About The Position

Convergint is seeking a full-time Security Project Technician to install, program, start up, check out, certify, and train customers on assigned security projects ranging from small to large and varying in complexity. The technician installs, programs, tests, repairs, and services non-routine systems and equipment, including electronic security, fire alarm and life-safety, and building automation systems. The role is a key technical interface for customers, providing support and training while maximizing customer satisfaction. The technician performs technical work across multiple projects with varying timelines and budgets, including programming, graphics development, system start-up, certification testing, customer training, close-out documentation, and ongoing support. The role works closely with project and operations managers, engineering personnel, customers, and colleagues, and may mentor less experienced staff or supervise workers testing and adjusting equipment. Local jobsite travel is regular; minimal overnight travel may be required. The expected compensation range is $36.00–$54.00 per hour, depending on experience.

Requirements

High school diploma/GED or equivalent experience.
3–5 years of relevant experience.
Ability to install and program access control, video surveillance, and intrusion systems.
Solid technical skills and experience with fire alarm systems and/or electronic security systems.
Solid programming skills and proven ability to troubleshoot problems and find solutions.
Ability to work independently with minimal supervision.
Mechanical and electrical aptitude, including experience using hand and power tools and ability to read blueprints and drawings.
Solid math skills; some positions may require calculating area, velocity, resistance, or voltage.
Strong verbal, written, and interpersonal communication skills.
Organizational skills and ability to manage multiple projects simultaneously.
Advanced computer skills, including familiarity with Microsoft Outlook, Word, and Excel, and proficiency in other relevant applications.
Valid driver’s license with a clean driving record.
Ability to travel locally to jobsites regularly; minimal overnight travel may be required.
Exceptional customer focus and ability to work under pressure.

Nice To Haves

Relevant field service experience.
Product-specific or industry-specific certifications and/or licenses.
Certifications or experience with Software House, Lenel, Genetec, Avigilon, AMAG, Milestone or ONSSI, or AXIS.

Responsibilities

Install, program, test, repair, and service non-routine systems and equipment, including security, fire alarm and life-safety, and/or building automation systems.
Provide technical support and training to customers and help maximize customer satisfaction.
Read and interpret blueprints, schematics, manuals, wiring diagrams, and other specifications to determine installation and repair procedures.
Operate systems to demonstrate equipment, commission new systems, analyze performance, and identify malfunctions.
Write non-routine programs for systems and use electronics knowledge, test instruments, and hand tools to repair equipment.
Complete technical aspects of multiple projects, including programming, graphics development, start-up, certification testing, customer training, close-out documentation, and ongoing technical support.
Identify project risks, communicate them to appropriate parties, and help develop and implement strategies to minimize impacts and control cost and schedule deviations.
Coordinate with the Project Manager and/or Operations Manager, recommend improvements to work quality and scope, and identify ways to improve customer satisfaction.
Consult with engineering personnel to resolve unusual system operation, maintenance, and warranty problems.
Use technical knowledge and experience to mentor less experienced staff; may supervise workers testing, tuning, and adjusting equipment.
Act as the customer's best service provider and perform other duties as requested or required.