Security Project Specialist 1

Convergint Career•Houston, TX

11d•Onsite

About The Position

This role involves installing, programming, testing, repairing, and servicing a variety of non-routine systems and equipment, potentially including security, pneumatic systems, and building automation. The specialist will act as the key interface for providing technical support and training to customers, aiming to maximize customer satisfaction. They will refer complex issues to higher levels and operate systems to demonstrate equipment, commission new systems, analyze performance, and identify malfunctions. The role also includes writing non-routine programs for systems, acting as the customer's best service provider, and consulting with engineering personnel to resolve system operation, maintenance, and warranty issues. Additionally, the specialist may advise management on customer satisfaction, product performance, installation techniques, and product improvements. They will execute technical aspects of multiple projects with varying timelines and budgets, including programming, graphics development, start-up, certification testing, customer training, close-out documentation, and ongoing technical support. Identifying potential project risks, communicating them, and assisting in strategies to minimize impact and control deviations from costs and deadlines are also key responsibilities. The specialist will work closely with the Project Manager and/or Operations Manager, assisting in project coordination, making recommendations on work quality and scope changes, and identifying ways to improve customer satisfaction. They will also mentor less experienced staff and may supervise workers in testing and tuning equipment. Other duties as requested or required will be performed.

Requirements

Exceptional customer focus and ability to work under pressure; ability to maintain awareness of and seek to meet the needs and wants of the customer without being prompted.
Solid technical skills and experience fire alarm systems, and/or electronic security systems.
Solid programming skills and proven ability to troubleshoot problems and look for solutions.
To be a self-starter and work well with minimal supervision.
Solid mechanical and electrical aptitude (e.g. works with a variety of hand and power tools such as drill, screwdriver, wire stripper, hacksaw, crimper) and ability to read blueprints and drawings; solid math skills (for some positions, this may include calculating area, velocity, resistance, voltage, etc.).
Strong verbal, written and interpersonal communication skills.
Solid organizational skills and the ability to handle multiple projects simultaneously.
Advanced computer skills including familiarity with MS Office applications (Outlook, Word, Excel) and proficient in other relevant applications.
A valid driver’s license with a clean driving record.
Ability to travel locally to jobsites on a regular basis.
High School/GED or equivalent experience
Minimum 3-5 years relevant experience

Nice To Haves

Relevant field service experience
Product-specific certifications, Industry-specific certifications and/or licenses, DMP, PACOM, Hanwha, March Networks, Verint, or AMAG.

Responsibilities

Installs, programs, tests, repairs, and services a variety of non-routine systems and equipment which may include security, pneumatic systems, and/or building automation.
Acts as key interface for the provision of technical support and training for the customer and as such is accountable for maximizing customer satisfaction.
Reads basic blueprints, schematics, manuals, and other specifications to determine installation procedures.
Interprets manuals, schematics, and wiring diagrams, and repairs equipment, utilizing knowledge of electronics and using standard test instruments and hand tools.
Operates systems to demonstrate equipment, commission new systems, analyze performance and identify malfunctions.
Writes a variety of non-routine programs for systems.
Acts as “our customer’s best service provider” at all times thereby ensuring Convergint Technologies is the customer’s first choice for service.
Consults with engineering personnel to resolve unusual problems in system operation, maintenance, and warranty work.
May advise management regarding customer satisfaction, product performance, installation techniques and standards as well as suggestions for product improvements.
Executes most of the technical aspects of multiple projects with varying timelines and budgets including programming, graphics development, start-up, certification testing, customer training, close-out documentation, and on-going technical support etc.
Identifies potential project risks, communicates to appropriate parties and assist in the development and implementation of strategies to minimize impact and to control deviations from estimated costs and project deadlines.
Works closely with the Project Manager and/or Operations Manager and assists in the overall coordination of specific projects; makes recommendations regarding quality of work and potential changes in scope, and identifies ways to continuously improve customer satisfaction.
Using technical knowledge, skills and experience, acts as a mentor to less experienced staff.
May supervise workers in testing, tuning, and adjusting equipment to obtain optimum operating performance.
Performs other duties and responsibilities as requested or required.