Security Project Specialist 1

Convergint•Wichita, KS

12d•Onsite

About The Position

Installs, programs, tests, repairs, and services a variety of systems and equipment, which may include security, fire alarm & life safety, and/or building automation with guidance as needed. The colleague is the key interface for the provision of technical support and training for the customer and as such is accountable for maximizing customer satisfaction. Refers more complex issues to higher-level colleagues. Familiar with basic blueprints, schematics, manuals, and other specifications to determine installation procedures unassisted, may require assistance with more complex specifications. Interprets manuals, schematics, and wiring diagrams, and repairs equipment, utilizing knowledge of electronics and using standard test instruments and hand tools. Operates systems to demonstrate equipment, commission new systems, analyze performance, and identify malfunctions. Writes routine programs for systems. Acts as “our customer’s best service provider” at all times, thereby ensuring Convergint Technologies is the customer’s first choice for service. Consults with engineering personnel to resolve unusual problems in system operation, maintenance, and warranty work. May advise management regarding customer satisfaction, product performance, installation techniques and standards, as well as suggestions for product improvements. Executes many of the technical aspects of multiple projects with varying timelines and budgets, including programming, graphics development, start-up, certification testing, customer training, close-out documentation, and ongoing technical support, etc. Identifies potential project risks, communicates to appropriate parties, and assists in the development and implementation of strategies to minimize impact and to control deviations from estimated costs and project deadlines. Works closely with the Project Manager and/or Operations Manager and assists in the overall coordination of specific projects; makes recommendations regarding quality of work and potential changes in scope, and identifies ways to continuously improve customer satisfaction. Performs other duties and responsibilities as requested or required.

Requirements

Exceptional customer focus and ability to work under pressure.
Ability to maintain awareness of and seek to meet the needs and wants of the customer without being prompted.
Willingness to learn technical skills and/or experience related to fire alarm systems, and/or electronic security systems.
Self-starter and ability to work well with direct supervision.
Solid mechanical and electrical aptitude.
Works with a variety of hand and power tools such as drill, screwdriver, wire stripper, hacksaw, crimper.
A valid driver’s license with a clean driving record.

Responsibilities

Installs, programs, tests, repairs, and services security, fire alarm & life safety, and/or building automation systems.
Provides technical support and training to customers.
Interprets manuals, schematics, and wiring diagrams to repair equipment.
Operates systems to demonstrate equipment, commission new systems, analyze performance, and identify malfunctions.
Writes routine programs for systems.
Consults with engineering personnel to resolve system operation, maintenance, and warranty issues.
Advises management regarding customer satisfaction, product performance, installation techniques, and product improvements.
Executes technical aspects of multiple projects, including programming, graphics development, start-up, certification testing, customer training, close-out documentation, and ongoing technical support.
Identifies potential project risks and assists in developing strategies to minimize impact and control deviations from costs and deadlines.
Assists Project Manager and/or Operations Manager in project coordination, making recommendations for quality and scope changes.
Performs other duties and responsibilities as requested or required.