Security Project Specialist 1

Convergint•Houston, TX

11d•Hybrid

About The Position

This role involves installing, programming, testing, repairing, and servicing a variety of non-routine systems and equipment, including security, pneumatic systems, and/or building automation. The specialist will act as the primary technical interface for customers, providing support and training to maximize customer satisfaction. They will also be responsible for identifying project risks, assisting in the development of strategies to minimize impact, and working closely with Project Managers and Operations Managers to ensure project success. Additionally, the specialist will mentor less experienced staff and may supervise testing and tuning of equipment.

Requirements

Exceptional customer focus and ability to work under pressure; ability to maintain awareness of and seek to meet the needs and wants of the customer without being prompted.
Solid technical skills and experience fire alarm systems, and/or electronic security systems.
Solid programming skills and proven ability to troubleshoot problems and look for solutions.
Ability to be a self-starter and work well with minimal supervision.
Solid mechanical and electrical aptitude (e.g. works with a variety of hand and power tools such as drill, screwdriver, wire stripper, hacksaw, crimper) and ability to read blueprints and drawings; solid math skills (for some positions, this may include calculating area, velocity, resistance, voltage, etc.).
Strong verbal, written and interpersonal communication skills.
Solid organizational skills and the ability to handle multiple projects simultaneously.
Advanced computer skills including familiarity with MS Office applications (Outlook, Word, Excel) and proficient in other relevant applications.
A valid driver’s license with a clean driving record.
Ability to travel locally to jobsites on a regular basis. Minimal overnight travel may be required.
High School/GED or equivalent experience
Minimum 3-5 years relevant experience

Nice To Haves

Relevant field service experience
Product-specific certifications
Industry-specific certifications and/or licenses
DMP, PACOM, Hanwha, March Networks, Verint, or AMAG certifications

Responsibilities

Installs, programs, tests, repairs, and services a variety of non-routine systems and equipment which may include security, pneumatic systems, and/or building automation.
Acts as the key interface for the provision of technical support and training for the customer, maximizing customer satisfaction.
Reads basic blueprints, schematics, manuals, and other specifications to determine installation procedures.
Interprets manuals, schematics, and wiring diagrams, and repairs equipment, utilizing knowledge of electronics and using standard test instruments and hand tools.
Operates systems to demonstrate equipment, commission new systems, analyze performance and identify malfunctions.
Writes a variety of non-routine programs for systems.
Acts as “our customer’s best service provider” at all times.
Consults with engineering personnel to resolve unusual problems in system operation, maintenance, and warranty work.
May advise management regarding customer satisfaction, product performance, installation techniques and standards as well as suggestions for product improvements.
Executes most of the technical aspects of multiple projects with varying timelines and budgets including programming, graphics development, start-up, certification testing, customer training, close-out documentation, and on-going technical support.
Identifies potential project risks, communicates to appropriate parties and assist in the development and implementation of strategies to minimize impact and to control deviations from estimated costs and project deadlines.
Works closely with the Project Manager and/or Operations Manager and assists in the overall coordination of specific projects; makes recommendations regarding quality of work and potential changes in scope, and identifies ways to continuously improve customer satisfaction.
Using technical knowledge, skills and experience, acts as a mentor to less experienced staff.
May supervise workers in testing, tuning, and adjusting equipment to obtain optimum operating performance.
Performs other duties and responsibilities as requested or required.