Security Patrol Officer – Multiple Shifts Available

Holiday Inn Club Vacations•Kissimmee, FL

11d

About The Position

At Holiday Inn Club Vacations, the Security Patrol Officer helps keep guests, team members, and resort operations safe while supporting a welcoming environment. The officer serves as a visible and approachable presence throughout Orange Lake Resort and helps protect guests, employees, and company assets. This high guest-contact role calls for sound judgment, professionalism, strong communication, and a guest-focused mindset. The officer also responds to injuries, accidents, safety concerns, and situations that may affect the orderly operation of the resort. Multiple shifts are available: morning/midshift from 7:00 a.m. to 7:30 p.m., second shift from 3:00 p.m. to 11:30 p.m., and overnight from 11:00 p.m. to 7:00 a.m. The position requires a valid driver’s license, driving experience, and compliance with company motor vehicle policy standards. The posting lists at least one year of driving experience in the role overview and at least three years in the qualifications.

Requirements

At least 21 years of age.
Valid driver’s license, at least three years of driving experience, and compliance with company motor vehicle policy standards.
Strong customer service skills and a guest-focused attitude.
Knowledge of standard safety protocols and emergency procedures.
Strong verbal and written communication, sound judgment, and the ability to work under pressure.

Nice To Haves

Security experience in a guest-facing hospitality environment.
Familiarity with resort layouts, activities, functions, fire procedures, and emergency response practices.

Responsibilities

Greet guests warmly, provide resort guidance, and offer directions.
Document visitors entering the property and support appropriate access procedures.
Patrol the resort to help protect guests, employees, and company assets.
Respond to accidents and injuries, administer first aid, and contact emergency services when necessary.
Complete required injury documentation and assist with employee drug and alcohol testing when appropriate.
Identify and engage suspicious individuals while supporting the orderly operation of the resort.
Recognize and address safety hazards, cleanliness concerns, and other emergency situations according to department procedures.
Dispatch calls appropriately and communicate clearly during incidents.