Security Operations Manager

GardaWorld • Atlanta, GA

13d • $105,000 - $110,000 • Onsite

About The Position

GardaWorld is seeking a Security Operations Manager in Atlanta, Georgia, to oversee security services and build strong relationships with clients and employees. The role serves as a liaison between GardaWorld, clients, and assigned staff, with a focus on service quality, account success, proactive communication, problem-solving, and operational insight. The manager interprets financial reports and demonstrates honesty, reliability, and professionalism.

The position oversees day-to-day security services at multiple facilities, supports staffing and employee development, and ensures compliance with client contracts, collective bargaining agreements, company policies, and applicable regulations. It includes in-person visits to client sites throughout the market.

Requirements

• Authorized to work in the United States.
• Able to pass an extensive screening process.
• Valid driver's license and driving record that meets company vehicle and insurance eligibility standards.
• Minimum of 5 years of security management experience.
• Experience overseeing multiple sites.
• Experience with scheduling, billing, and payroll.
• Operational oversight and accountability.
• Client-centric communication and relationship building.
• Team leadership and performance management.
• Attention to detail and situational awareness.
• Administrative and analytical proficiency.

Responsibilities

• Supervise day-to-day security services at facilities and ensure service meets high standards.
• Develop and maintain effective relationships with clients and employees, serving as the liaison between GardaWorld, clients, and assigned staff.
• Meet regularly with clients to resolve problems, offer solutions, provide status updates, communicate needs, ensure contract compliance, and support customer satisfaction.
• Participate in recruitment, selection, orientation, training, and ongoing development of staff assigned to accounts.
• Visit and inspect supervisors and security officers at assigned accounts; review reports, provide training and guidance, evaluate proficiency, ensure compliance with contract specifications and GardaWorld policy, provide assistance, and initiate corrective action as required.
• Maintain thorough knowledge of post specifications, post orders, instructions, patrol areas, zones, emergency procedures, staffing requirements and priorities, client policies and procedures, and other information needed to operate the business unit effectively.
• Assist with developing and implementing staffing schedules, budgets, payroll, and other reports.
• Ensure full compliance with federal, state, and local regulations in assigned accounts.
• Ensure full compliance with contracts and collective bargaining agreements in assigned accounts.
• Recommend new approaches, policies, and procedures to improve departmental efficiency and services.
• Ensure progressive discipline is followed for corrective actions.
• Perform other duties as assigned.

Benefits

• Competitive salary of $105,000–$110,000 per year.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• 401(k) with employer matching contributions.
• Paid time off (PTO).
• Paid holidays.
• Disability coverage.
• Life insurance options.
• Career growth opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed