Security Operations Manager/3 years or more Experience Only (Orlando Regional Office)

St. Moritz Security Services•Jacksonville, FL

2d•Onsite

About The Position

We are seeking an experienced, dependable, and proactive Security Operations Manager with 3 or more years of experience, to oversee daily security operations, and ensure the safety and security of company personnel, property, assets, and visitors. The ideal candidate will have strong leadership skills, excellent communication abilities, sound judgment, and experience managing security teams, responding to incidents, enforcing policies, and maintaining operational readiness.

Requirements

MUST HAVE AT LEAST 3 OR MORE YEARS OF OPERATIONS MANAGING EXPERIENCE
Excellent managing experience
Florida D License

Responsibilities

Oversee and manage all security operations across multiple contracts and locations
Ensure compliance with company policies, client requirements, and applicable local, state, and federal regulations
Supervise, train, mentor, and support site supervisors, managers, and security personnel to ensure consistent performance standards
Conduct regular site visits, audits, and performance evaluations to maintain quality assurance and operational effectiveness
Develop, implement, and maintain staffing schedules to ensure proper coverage and operational efficiency
Manage scheduling and payroll entry with accuracy and compliance
Conduct weekly face-to-face meetings with clients to ensure service expectations are being met and maintain strong client relationships
Maintain ongoing communication with clients and remain accessible via phone and email to address requests, concerns, and operational needs in a timely manner
Investigate incidents and ensure proper documentation, reporting, and follow-up actions are completed
Assist with field operations, including client relations and special assignments as needed
Collaborate with recruitment teams to assess staffing needs, support hiring efforts, and develop recruitment strategies
Support onboarding and training of new officers and supervisors in alignment with company standards
Participate in weekly operations meetings to review performance metrics, including overtime and labor costs, and identify areas for improvement
Coordinate and support new client site start-ups to ensure smooth operational transitions
Develop succession plans for assigned sites and provide ongoing mentoring to supervisors and managers
Identify and implement process improvements and best practices to enhance operational efficiency and service delivery
Maintain professionalism and composure in high-pressure situations while working effectively in a team-oriented environment