Security Operations Dispatcher II

Texas Children's Hospital•Austin, TX

15h

About The Position

We’re searching for a Security Dispatcher II, someone who works well in a fast-paced setting. In this position you will provide sound and reliable judgment in analyzing and solving operational problems with facility systems. To understand the fundamental aspects of, and use, ARD (Automated Remote Diagnostic) tools to remotely diagnose and resolve facility operational problems. To use technical knowledge of HVAC, Refrigeration Systems, Fire Alarm Systems, Energy Management Systems, Utility Distributions Systems, and associated Automation tools to support Facilities Operations' and hospital operational and safety objectives.

Requirements

Required 5 years Dispatch, security, police, or facilities (mechanical, electrical, security, etc.) experience
Required H.S. Diploma or GED

Nice To Haves

Preferred 2 years of hospital experience
Associate degree preferred
STATENG1 - Stationary Engineer, 1st Grade by the City of Houston
JRNYHVAC - Journeyman's License HVAC by the State of Texas
JRNYPLUM - Journeyman's License Plumbing by the State of Texas
JRNYELEC - Journeyman's License Electricl by the State of Texas
NICET II - Nicet Level II by the by the National Institute for Certification in Engineering Technologies
SMT - Systems Maintenance Technician by the BOMI International
SMA - Systems Maint Administrator by the BOMI International

Responsibilities

Provides diagnostic analysis of facility problems to resolve or assist Technician with resolution.
Performs diagnostic/troubleshooting using remote diagnostics to determine the scope of a problem, the level of urgency, technical manpower required, and any special tools or equipment needed.
Performs lower-level program changes for all BAS system controllers (i.e., holiday/permanent schedules, limit changes, off sets etc.) following organizational guidelines and procedures.
Monitors Building Automation System (BAS) to include fire protection, medical air/gas, refrigeration, pneumatic tube, and other utility systems to ensure operational and environmental safety.
Responds appropriately to system events and alarms by identifying source/s of problem, performing required online adjustments, and/or providing field technicians with appropriate information to resolve problem.
Provides technical support to field service personnel to ensure work is performed quickly and efficiently.
Documents resolution status of events, alarms, and diagnosed problems.
Monitors daily operational logs and systems of equipment and Public Safety announcements.
Demonstrates ownership for responsibilities in assigned area and other designated areas.
Demonstrates accountability for customer service and professional behavior through personal work ethic, teamwork, and effective communication skills.