Security Operations Center Team Lead

Vitalant•Scottsdale, AZ

1d•Onsite

About The Position

At Vitalant, our mission is to save and improve lives through blood donation, research, and innovation—and that mission depends on the safety, security, and continuity of our operations nationwide. Vitalant is currently seeking a Security Operations Center (SOC) Team Lead to play a critical role in protecting that mission by combining hands-on monitoring with shift leadership. This role performs core SOC Operator duties while providing real-time guidance, coordination, and support to SOC staff during the assigned shift. From a centralized media room, the Team Lead monitors cameras, alarms, and security systems, ensuring timely incident response and uninterrupted coverage across Vitalant’s facilities. Serving as the primary on-shift escalation point, this role acts as a key communication bridge between SOC Operators and leadership, reinforcing training, driving accountability, and maintaining operational excellence. The SOC Team Lead leads through expertise and presence—working alongside the team to ensure a secure environment that enables Vitalant to deliver on its life-saving mission every day.

Requirements

Associates degree in Security Management, Criminal Justice, or a related field or equivalent combination of education and experience, required.
Intermediate to expert-level knowledge and proficiency of physical security systems and platforms, required.
Working knowledge of applicable federal, state, and municipal security regulations, required.
Two (2) years of experience in a SOC, centralized monitoring, or security operations environment, required.
Experience in monitoring security systems within a centralized operations center environment.
Experience with enterprise-level access control and video management systems.
Strong working knowledge of enterprise physical security systems and SOC operations.
Ability to lead while performing hands-on monitoring and incident response duties.
Excellent verbal and written communication skills.
Strong judgment, situational awareness, and decision-making under pressure.
Proficiency with Microsoft Office and security monitoring platforms.
Ability to work assigned shift schedules and respond to urgent or emergency situations.

Nice To Haves

Verkada platform experience, preferred.
Verkada Certified Engineer, preferred.
6 (six) months of senior operator, team lead or supervisory experience, preferred.
Experience working in a 24/7 operational environment, preferred.
Prior law enforcement or military experience, preferred.
Experience working in healthcare, critical infrastructure, or regulated environments, preferred.

Responsibilities

Monitor cameras, alarms, and enterprise security systems from a centralized SOC, maintaining continuous situational awareness across all locations
Respond to real-time alerts and incidents, assess severity, and coordinate appropriate actions and emergency response when needed
Conduct preliminary investigations, including video review and access log analysis, and complete detailed incident reports
Serve as the on-shift lead, providing direction, prioritization, and decision support to ensure uninterrupted 24/7 monitoring coverage
Act as the primary escalation point for incidents, system issues, and emerging risks, coordinating with leadership and internal partners
Maintain accurate documentation of system activity, incidents, and daily logs in accordance with SOC procedures
Lead shift handoffs, ensuring clear communication of system status, active incidents, and unresolved issues across teams
Reinforce SOPs and training through real-time coaching, mentoring, and support of onboarding activities
Identify operational trends, training gaps, and system issues, providing feedback and recommendations to SOC leadership
Support the reliability and enhancement of security systems, coordinating with IT, vendors, and stakeholders on upgrades and issue resolution
Partner with internal teams (Facilities, IT, HR, Operations, Safety) to support security operations, business continuity, and emergency management
Ensure compliance with organizational policies, regulatory requirements, and confidentiality standards while fostering a professional team environment