Security Operations Center Supervisor – General Services
About The Position
The Administration Division, part of the Department of General Services, manages citywide service contracts, facility security, utility payments, and mailroom operations. It is part of a three-division department that provides integral support for 40-plus City and County of Denver agencies, departments, and offices. In this supervisory role, you will provide strong leadership and oversight of daily operations, ensuring effective implementation of policies, procedures, and operational improvements across supported programs. You will also collaborate closely with peer security agencies to support a cohesive, citywide approach to security. Specifically, in the role of SOC Operational Supervisor within the Denver Security Office (DSO), reporting directly to the Chief Security Officer, you will serve as a working supervisor with a strong focus on effective, hands-on leadership.
Requirements
- Graduation from high school or the possession of a GED, HiSET or TASC Certificate.
- Five (5) years of experience performing technical, paraprofessional, and/or administrative work (this does not include office support work).
- One (1) year of the appropriate type and level of education may be substituted for each required year experience.
Nice To Haves
- Demonstrated ability to lead by example, coach, and mentor others
- Strong ownership of processes, outcomes, and continuous improvement
- Bilingual communication skills
- Proven success implementing programs or policies with minimal oversight
- Experience with public safety and/or security-related policies
- Skilled in de-escalation practices and conflict resolution
- Competence in research, KPI development, metrics, and data analysis
- Ability to develop clear, well-supported recommendations for leadership decision-making
- Excellent verbal and written communication skills, including drafting procedures and policies
Responsibilities
- Monitor video surveillance systems and respond to security incidents, alarms, emergencies, and evacuations and coordinate with law enforcement or emergency services as needed.
- Manage call center activity, incident reports, and security logs.
- Lead all SOC operations including staffing, equipment deployment, functional oversight, and training.
- Maintain active and engaged supervision, including monitoring performance, coaching and training staff, managing change, and supporting professional growth.
- Deliver exceptional customer service and collaborate closely with peer SOC functions across the city to support innovation and operational efficiency.
- Build and maintain positive working relationships with managers, supervisors, employees, service providers, city agencies, and other stakeholders to ensure cooperation and support.
- Respond with agility and sound judgment, accurately assessing situations with tact and poise.
- Demonstrate the ability to develop, write, and sustain comprehensive standard operating procedures (SOPs) and workplans, while effectively prioritizing and delegating workload.
- Apply policies and SOPs independently with minimal need for external direction.
- Develop, implement, track, and report SOC metrics and data analytics with full ownership, both weekly and as otherwise requested.
- Seek opportunities for innovation by identifying improvements and recommending implementation-ready changes.
- Offer technical expertise in risk analysis and continuity of government operations.
- Support the development of RFPs and contracts for new or expanded security services.
Benefits
- A guaranteed life-long monthly pension, once vested after 5 years of service
- 457B Retirement Plan
- 140 hours of PTO earned within first year
- 12 paid holidays
- 1 personal holiday
- 1 Wellness Day
- 1 volunteer day per year
- Competitive medical, dental and vision plans effective within 1 month of start date
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
