Assistant Supervisor - Security Operations Center

Mayo Clinic•Rochester, MN

12h•$32 - $44•Onsite

About The Position

The SOC Assistant Supervisor performs all core SOC Operator functions while serving as the on duty leader of the Security Operations Center. This role is the primary point of contact for on site leadership and is responsible for running the room 24/7 during assigned shifts. Assistant Supervisors provide real time operational oversight, decision making, and escalation management while maintaining the same high level communications and situational awareness responsibilities as SOC Operators. The SOC Assistant Supervisor also provides coverage of a SOC Operator position while working. In the absence of a SOC Supervisor, provides watch officer coverage of security incidents identified through open-source information monitoring and oversees response processes related to the dispatch of Campus Security Officers Enterprise-wide and the escalation of moderate to severe incidents to Security Leadership. Assists with SOC training for all new employees, ongoing continuing education, training, quality assurance, and continuous improvement. Assists the SOC Supervisor to assure adequate staffing for 24-hour/7-day-a-week operations. In the absence of a SOC Supervisor, will maintain communications and working relationships with outside agencies. Introduces new technologies and procedures to the SOC while maintaining existing business practices and contractual arrangements. In the absence of the SOC Supervisor, gathers and collates open-source security information and assesses/monitors real-world security events for escalation. Provides on-call coverage for the SOC and fills the Security Hospital Incident Command role when needed. Other projects as assigned.

Requirements

Performs all core SOC Operator functions
Serves as the on duty leader of the Security Operations Center
Primary point of contact for on site leadership
Responsible for running the room 24/7 during assigned shifts
Provides real time operational oversight, decision making, and escalation management
Maintains high level communications and situational awareness responsibilities as SOC Operators
Provides coverage of a SOC Operator position while working
Maintains existing business practices and contractual arrangements

Responsibilities

Serve as the lead authority in the SOC during assigned shifts
Act as the primary liaison for on site leadership and responding partners
Coordinate complex or high risk incidents and ensure proper escalation
Maintain operational flow during high volume or critical events
Support and guide SOC Operators in real time during emergent situations
Lead and manage radio, phone, intercom, and dispatch communications
Oversee monitoring of cameras, alarms, access control, and alerting systems
Ensure accurate documentation and adherence to response workflows
Provides watch officer coverage of security incidents identified through open-source information monitoring
Oversees response processes related to the dispatch of Campus Security Officers Enterprise-wide
Escalation of moderate to severe incidents to Security Leadership
Assists with SOC training for all new employees, ongoing continuing education, training, quality assurance, and continuous improvement
Assures adequate staffing for 24-hour/7-day-a-week operations
Maintain communications and working relationships with outside agencies
Introduces new technologies and procedures to the SOC while maintaining existing business practices and contractual arrangements
Gathers and collates open-source security information and assesses/monitors real-world security events for escalation
Provides on-call coverage for the SOC
Fills the Security Hospital Incident Command role when needed
Other projects as assigned