Security Operations Center (SOC) Supervisor

JD Sports Fashion • Indianapolis, IN

12d • Onsite

About The Position

The Security Operations Center (SOC) Supervisor is responsible for leading a team of SOC Analysts. This position plays a key role in protecting company assets by overseeing alarm activity, responding to real-time incidents, and proactively addressing physical security concerns in stores. The SOC Supervisor is responsible for providing guidance, coaching, and operational oversight to ensure the SOC operates effectively 24/7.

Requirements

• 2–4 years of experience in a Security Operations Center, Loss Prevention, law enforcement, or related security field.
• Previous leadership or shift-lead experience preferred; ability to supervise while performing hands-on analyst work required.
• Proficiency in alarm monitoring platforms, video surveillance systems, and incident reporting tools.
• Strong decision-making and crisis management skills with the ability to act quickly in high-pressure situations.
• Excellent communication skills for engaging with retail teams, field leaders, and law enforcement.
• Ability to multi-task and manage team responsibilities in a fast-paced 24/7 environment.
• Flexible to work varied schedules, including nights, weekends, and holidays if necessary.

Nice To Haves

• Be innovative for future needs and up to date on the latest software, metrics and technology.

Responsibilities

• Supervise SOC operations during assigned shifts, ensuring all incoming alarms and incidents are reviewed, documented, and resolved in a timely manner.
• Serve as the escalation point for critical events, including break-ins and large-scale thefts, coordinating with stores, field leadership, and law enforcement.
• Provide hands-on training, coaching, and real-time feedback to SOC Analysts to maintain consistency and accuracy in incident handling.
• Balance workload distribution among analysts during shifts to ensure efficiency and effective coverage.
• Assist in investigations by pulling reports, reviewing video, and ensuring proper incident documentation.
• Identify patterns, trends, and vulnerabilities in alarm activity and theft events, escalating to leadership as needed.
• Participate in the development and refinement of SOC procedures, ensuring they reflect current security priorities.
• Prepare shift handoff reports and maintain clear communication between teams and leadership.
• Perform other duties as assigned to support the security and loss prevention.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed