Security Operations Center (SOC) Supervisor

Crisis24•Tempe, AZ

8d•$39 - $39•Onsite

About The Position

Crisis24 is a global, AI-enhanced provider of travel risk management, mass communications, critical event management, crisis-security consulting, personal protection solutions and global medical concierge capabilities, allowing prominent organizations, disruptive brands and influential people to operate with confidence in an uncertain world. Backed by proprietary AI-enabled SaaS technologies, advanced Global Operations Centers, an extensive global footprint, and the largest team of private-sector intelligence analysts in the world, we deliver localized insights and global perspectives alongside medical, security, crisis response, embedded intelligence, and consultancy services as a preferred partner for Fortune 500 corporations. At Crisis24, we don't just offer jobs – we offer missions. We recruit the very best from the military, intelligence agencies, academia, law enforcement, medicine, or any of our areas of specialty. We protect more than places. We protect people, reputations, and lifestyles, with integrity, discipline, discretion, and purpose. Whether you're stepping into civilian life after service, seeking personal or professional growth, or bringing specialized expertise to a higher calling, we match your ambition with real opportunity. Do the most important work of your career, helping safeguard the world's most important organizations and individuals against risk. More information is available at https://www.crisis24.com/careers Security Operations Center (GSOC) Supervisor Location: Tempe, AZ

Requirements

Bachelor’s degree in a related field is required.
3 - 5+ years of leading teams, projects, or functions within the security operations or SOC environments.
Have an interest or direct experience in the following: Intelligence, Security Operations, Critical Incident Management or Corporate Security, Emergency Management
Must be well-versed in current technologies and open-source search methodologies
Must be a competent user of Microsoft Suite and Google Suite
Must be willing to sign an NDA and maintain strict confidentiality
Must be able to communicate effectively, both verbally and in writing
Ability to maintain a professional demeanor during stressful situations
Must be able to quickly adapt and excel in dynamic situations
Demonstrated organizational and time management skills
Successful client management experience
A demonstrated history of effective conflict resolution skills
Maintain composure in dealing with authorities, executives, clients, staff, and the public occasionally under conditions of urgency and in pressure situations
Ability to attend training events and mandatory meetings that fall outside normal work hours
Ability to work 8 to 12-hour shifts both days and nights
Undergoing and meet company standards for background and reference checks, and drug tests if required
Exposure to sensitive and confidential information
Regular computer usage
Ability to handle multiple tasks concurrently
Manual dexterity required for occasional reaching and lifting of small objects and operating office equipment
Occasional reaching with hands and arms, stooping, kneeling, crouching and/or crawling
Must be flexible with the ability to work evenings, odd hours, and weekends with little notice
Frequent sitting and/or standing

Nice To Haves

Master’s degree in a related field is preferred.

Responsibilities

Managing day-to-day SOC operations, to include performing quality checks, running incidents, scheduling, taking part in gap analysis, work on projects and program buildout as needed, and recording and presenting operational data.
Executing clear command and control of SOC activities to ensure all deliverables are completed in a timely and quality manner.
Overseeing the quality of work performed by their Team of Operators and ensuring that all deliverables meet the client's and Crisis24's standards.
Conducting regular quality audits and providing feedback and coaching to improve performance.
Establishing and maintaining positive relationships with the client's representatives and ensuring that all communication is professional and respectful.
Identifying and addressing any concerns raised by the client and ensuring that all issues are resolved in a timely and satisfactory manner.
Attending meetings involving the SOC and generating meeting notes for future reference and record-keeping purposes.
Participating in other meetings assigned to represent the SOC and ensuring that all relevant information is communicated to their Team.
Managing assigned projects from inception to completion, ensuring that all deliverables are completed on time, within budget, and to the client's and Crisis24's satisfaction.
Providing regular project updates to the client and Crisis24's management team.
Continuously evaluating and improving the SOC's processes and procedures to increase efficiency, effectiveness, and customer satisfaction.
Ensuring that all employees are trained in improvements and that feedback is solicited and acted upon.
Assessing and providing support and guidance to employees who approach them with personal problems that may impact on their work performance.
Providing feedback to the Crisis24 Operations Manager & Director level leadership for HR escalations and ensuring that employee privacy is maintained.
Reviewing Operator suggestions for updating processes or procedures and determining whether it is feasible to implement the proposed changes.
Communicating changes to their Team and ensuring that they are properly trained in the updated procedures.
Making arrangements to find coverage for employees who fall ill on shift or report when normal staffing for any role is absent.
Communicating with Crisis24 and client management as appropriate via email all changes made and ensuring that proper documentation for sick leave is maintained.
Investigating and following up on any "misses" highlighted by the client's Management.
Ensuring that all incidents are properly documented and that corrective actions are taken to prevent future incidents.
Operational supervision of all operators providing services and deliverables
Support the creation of market, neighborhood, city, and location risk assessments
Support operators with escalations
Assist in collecting and reviewing metrics and reporting requirements
Coordination efforts, including but not limited to: assisting in emergency response, tracking of critical equipment checks, distribution of emergency and non-emergency communications to Client personnel and key stakeholders
Protect the data and systems of Crisis24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement.