Security Operations Center (SOC) Specialist I, II, or III - Night Shift

Nebraska Public Power District•Columbus, NE

11d•$20 - $30•Onsite

About The Position

The Security Operations Center (SOC) Specialist works in the centralized Security Operations Center at the Columbus General Office, providing security-related services, controlling access to District sites, and responding to actual or potential security threats and violations. This is an essential position for maintaining ongoing District operations. Specialists primarily work 12-hour shifts from 6:00 p.m. to 6:00 a.m., including weekend and holiday hours on a rotational basis. The role requires strong computer skills and the ability to multitask across a wide variety of technology platforms. The position is offered at Specialist I, II, or III level. Level I performs the core SOC functions. Level II performs Level I duties independently with minimal supervision and takes on additional problem-solving, customer follow-up, and training responsibilities. Level III performs Level I and II duties and provides mentoring, technical direction, procedural improvement, quality audits, employee training, and shift-scheduling support. Advancement is based on qualifications, management recommendation, and approval.

Requirements

High school diploma or GED.
Must be at least 19 years of age.
Ability to type at least 30 words per minute.
Valid driver’s license.
SOC Specialist II requires at least two years of SOC experience and demonstrated, consistent application of policies and procedures in a security setting.
SOC Specialist III requires at least five years of SOC experience and demonstrated, consistent application of policies and procedures in a security setting.
Ability to multitask, exercise sound judgment, follow instructions and policies, understand security tasks and processes, and communicate accurately through written, spoken, audible, visible, or other signals.
Ability to independently assess actual and potential security risks, violations, and incidents and take appropriate action.
Ability to learn and independently operate the listed District technology systems within six weeks of hire.
Level II requires the ability to work independently with minimal supervision and use sound judgment in emergencies and stressful situations.

Nice To Haves

Experience in a dispatch center, call center, alarm monitoring center, or security operations center.
Knowledge of access control and video management systems.

Responsibilities

Control access to District facilities across the state using physical access control systems, cameras, and intercoms.
Monitor alarms routed to the SOC, coordinate or document responses, and take appropriate action to address security risks, violations, and incidents.
Operate the District’s access control, video management, electronic intercom, incident and maintenance reporting, telephone, and statewide radio systems.
Ensure cameras, access controls, intercoms, doors, gates, motion detectors, radios, and computers or servers are operating optimally.
Communicate with District employees and emergency personnel using the statewide radio system or long-range walkie-talkies.
Maintain accountability records of people at designated District facilities during site emergencies.
Follow District guidelines and standards for compliance with applicable federal NERC, state, local, and District security requirements.
Assist in training and evaluating new operators and document their performance as directed.
At Level II, identify and communicate potential or developing problems, contact appropriate personnel, resolve questions and requests that may require policy interpretation, and follow up on customer inquiries.
At Level II, assist with developing training materials and training new Specialists; may serve in a temporary Quarterback leadership role or take on temporary projects when appointed by management.
At Level III, mentor Specialists in customer service, technical direction, problem-solving, decision-making, teamwork, quality, and leadership.
At Level III, provide input to the assigned supervisor regarding a Specialist’s work performance.
At Level III, promote consistency and improvement in technical policies and procedures, and ensure work procedures are documented.
At Level III, conduct call and alarm quality audits and coach Specialists on required standards.
At Level III, train new employees on policies and procedures, including alarm response and access-control processes.
At Level III, assist with shift scheduling and fill unstaffed shifts when needed.
Perform other duties as assigned.