Security Operations Center (SOC) Specialist I, II, or III - Night Shift

Nebraska Public Power District•Columbus, OH

9d•Onsite

About The Position

The Security Operations Center (SOC) Specialist works in a centralized Security Operations Center at the Columbus General Office, providing security services, controlling site access, and responding to actual or potential security threats and violations at District sites. This is an essential position supporting ongoing District operations. Specialists primarily work rotational 12-hour shifts from 6:00 p.m. to 6:00 a.m., including weekends and holidays. The role requires strong computer skills and the ability to multitask across a wide variety of technology platforms. The position is offered at Specialist I, II, or III levels. Specialist I duties include operating access-control, video-management, intercom, reporting, telephone, and radio systems; controlling access to District facilities; monitoring and coordinating or documenting alarm responses; assessing security risks and incidents; maintaining accountability records during emergencies; and helping train and evaluate new operators. Specialists II and III perform the duties of the preceding levels, with increasing independence, leadership, training, mentoring, audit, process-improvement, and shift-scheduling responsibilities. Advancement depends on qualifications, performance, tenure, and management recommendation and approval.

Requirements

High school diploma or GED.
Must be at least 19 years old.
Ability to type at least 30 words per minute.
Valid driver’s license.
Specialist II requires at least two years of SOC experience and demonstrated, consistent application of policies and procedures in a security setting.
Specialist III requires at least five years of SOC experience and demonstrated, consistent application of policies and procedures in a security setting.
Ability to multitask, exercise good judgment, follow instructions and policies, understand security tasks and processes, and communicate accurately through written, spoken, audible, visible, or other signals.
Ability to independently assess security risks, violations, and incidents and take appropriate action.
Ability to quickly, independently, and fluently operate the District’s PACS, VMS, EIS, incident and maintenance reporting software, telephone system, and statewide radio system within six weeks of hire.

Nice To Haves

Experience in a dispatch center, call center, alarm-monitoring center, or security operations center.
Knowledge of access-control and video-management systems.

Responsibilities

Control access to District facilities throughout the state using physical access control, cameras, and intercom systems.
Assess actual and potential security risks, violations, and incidents and take appropriate action to reduce or prevent further risk to District assets, employees, and property.
Monitor alarms, including fire, intrusion, robbery, panic, and motion alarms, and coordinate or document responses.
Operate the District’s Physical Access Control System (PACS), Video Management System (VMS), Electronic Intercom System (EIS), incident and maintenance reporting software, telephone system, and statewide radio system.
Ensure cameras, access-control systems, intercoms, doors, gates, motion-detection devices, radios, and computers or servers are functioning optimally.
Follow District guidelines and standards for compliance with Federal North American Electric Reliability Council (NERC), state, local, and District security requirements.
Manage accountability at selected District facilities by maintaining accurate onsite-person lists during emergencies.
Assist with training and evaluating new operators and documenting performance.
At Level II, work independently with minimal supervision, identify and communicate problematic situations, contact appropriate personnel, exercise judgment during emergencies, act as an onsite lead when supervision is unavailable, resolve questions and requests involving policy interpretation, and follow up on customer inquiries.
At Level II, assist with developing training materials and training new Specialists; may be appointed to temporary Quarterback leadership roles or temporary projects as directed by management.
At Level III, mentor Specialists in customer service, technical direction, problem solving, decision-making, teamwork, quality work, and leadership.
At Level III, provide input on Specialist performance to the assigned supervisor and drive consistency and improvement in technical policies and procedures.
At Level III, ensure work policies and procedures are documented, conduct call and alarm audits, coach Specialists on standards, and train new employees on policies and procedures after their initial training.
At Level III, assist with scheduling SOC Specialist shifts and fill unstaffed shifts when needed.
Perform other duties as assigned.