Operator - NA Security Operations Center

Iron Mountain•Marion Township, PA

8d•Onsite

About The Position

Iron Mountain is seeking a committed Security Operator to join our North American Security Operations Center (SOC) team at the Boyers Underground Facility. In this role, you will be responsible for safeguarding and protecting the Company’s people, property, and processes by continuously monitoring security systems, coordinating resource allocation, managing critical incidents, and providing first-class customer service. Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics.

Requirements

2 years of experience in the Private Security Sector, Law Enforcement, or equivalent experience.
Strong knowledge of security alarm monitoring principles, dispatching, and coordinating resource allocation.
Proven ability to remain calm and make sound decisions under pressure.
Proficiency in using security technology, systems, and software applications such as ProWatch, Milestone, Avigilon, Crisis24, Intrusion Detection, or other Access Control and CCTV security applications.
Strong organizational and time management skills: ability to work independently and as part of a team; excellent communication and interpersonal skills, both written and verbal.
Familiarity with emergency management and incident response procedures.

Nice To Haves

Associate degree in Criminal Justice, Business Administration, or other relevant field preferred

Responsibilities

Monitor various security systems such as CCTV, access control, alarms, and open-source intelligence platforms for potential threats and incidents.
Respond to alarms, security breaches, and other incidents by following established protocols, dispatching security personnel or emergency services as needed, and documenting all actions.
Escalate significant security incidents to appropriate personnel, such as shift supervisors or managers.
Follow all established security protocols, policies, and procedures.
Ensure all security systems and equipment are functioning properly and report any issues or malfunctions.
Analyze security threats and vulnerabilities, assess their potential impact, and provide recommendations for mitigation.
Communicate effectively with internal teams, external agencies (e.g., law enforcement, emergency services) during incidents.
Accurately document all security-related incidents, investigations, and other relevant information in a clear and concise manner.
Keep abreast of current security threats, trends, and best practices to ensure the safety and security of the organization.