Security Operations Center (SOC) Operator

Mayo Clinic • Rochester, MN

1d • $28 - $38 • Onsite

About The Position

The Security Operations Center (SOC) Operator is a communications-driven role at the center of real-time security operations. This position is ideal for individuals who thrive in high-volume, interrupt-driven environments and excel at radio, phone, and dispatch communications while maintaining continuous situational awareness. SOC Operators serve as the primary communications hub for security operations, coordinating emergent and non-emergent requests, dispatching officers, monitoring alarms and camera systems, and ensuring timely escalation of critical events.

Requirements

• Thrive in high-volume, interrupt-driven environments
• Excel at radio, phone, and dispatch communications
• Maintain continuous situational awareness
• Professional radio discipline

Responsibilities

• Answer and manage high-volume phone, radio, and intercom traffic in real time
• Dispatch security officers using two-way radio systems with professional radio discipline
• Prioritize and route incoming requests based on urgency and operational impact
• Serve as a calm, authoritative voice during emergency and high-stress situations
• Accurately document incidents and communications in a case/incident management system
• Monitor video management systems, alarms, access control, panic/duress, and infant protection systems
• Conduct virtual patrols, video review, and proactive monitoring
• Monitor alerts and relay open-source security information

Benefits

• Medical: Multiple plan options.
• Dental: Delta Dental or reimbursement account for flexible coverage.
• Vision: Affordable plan with national network.
• Pre-Tax Savings: HSA and FSAs for eligible expenses.
• Retirement: Competitive retirement package to secure your future.
• Continuing education and advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed