Security Operations Center (SOC) Operator

Mayo Clinic • Rochester, MN

1d • Onsite

About The Position

The Security Operations Center (SOC) Operator is a communications‑driven role at the center of real‑time security operations. This position is ideal for individuals who thrive in high‑volume, interrupt‑driven environments and excel at radio, phone, and dispatch communications while maintaining continuous situational awareness. SOC Operators serve as the primary communications hub for security operations, coordinating emergent and non‑emergent requests, dispatching officers, monitoring alarms and camera systems, and ensuring timely escalation of critical events.

Requirements

• High school diploma/GED.
• Two years of Security, Emergency Medical, or Facilities dispatch/communication center experience or two combined years of customer service, call center, or dispatching experience required.
• A college degree will substitute for years experience.
• Experience with Microsoft Office required.
• Excellent communication skills and ability to manage alarm dispatching.
• Must be a problem solver and maintain the ability to make sound decisions without direct supervision during stressful situations.
• Basic computer knowledge.
• Excellent communication skills for interacting with all levels of Mayo Clinic patients, Physicians, and staff.
• Demonstrates behaviors consistent with Mayo Core Principals.
• Must be certified in Emergency Telecommunications (ETC) at the time of hire or become certified within one year of employment.

Nice To Haves

• Working knowledge of security systems technology (video management, access control, and radio communications systems) preferred.
• The preferred candidate will be detail oriented, mission driven, and able to multi-task continuously
• Emergency Telecommunications certification is preferred.
• Certification in Lenel access control and Genetec video management system preferred.
• Knowledge of the intelligence cycle and basic analyst skillset preferred.
• Working knowledge of radio communications.

Responsibilities

• Answer and manage high‑volume phone, radio, and intercom traffic in real time
• Dispatch security officers using two‑way radio systems with professional radio discipline
• Prioritize and route incoming requests based on urgency and operational impact
• Serve as a calm, authoritative voice during emergency and high‑stress situations
• Accurately document incidents and communications in a case/incident management system
• Monitor video management systems, alarms, access control, panic/duress, and infant protection systems
• Conduct virtual patrols, video review, and proactive monitoring
• Monitor alerts and relay open‑source security information

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED