Security Operations Center Officer, Austin Facilities Management

City of Austin

6d•$26 - $31•Onsite

About The Position

The Security Operations Center (SOC) Officer monitors security technologies—including access control, video surveillance, and alarm systems—to provide security services for City properties. The officer oversees security and access control procedures across security posts and serves as the central point of contact during each shift, providing information, training, technical guidance, and support during security-related incidents. The position responds to alarms, investigates and resolves threats, coordinates with law enforcement and response teams, and communicates incident information to management and security personnel. The SOC Officer also monitors the welfare of security personnel assigned to after-hours and remote work, reports site activity and irregularities, helps address customer complaints, and protects sensitive security information. The role requires working in a high-risk environment, on varying shifts that may include weekends, holidays, and 12-hour days, as well as participating in on-call and overtime assignments.

Requirements

High school graduation or equivalent.
At least two years of experience providing security services in a Security Operations Center.
Valid Texas Class C Driver License.
Knowledge of applicable federal, state, and local laws and ordinances; City practices, policies, and procedures; training principles; critical infrastructure security requirements; and electronic security systems.
Skills in oral and written communication, computer and Microsoft applications, access control systems, task prioritization, conflict handling, data analysis, and problem solving.
Ability to work in a high-level, high-risk security environment, adapt to interruptions and changing priorities, recognize and analyze irregular events, and document incidents in Microsoft Word.
Ability to use radio equipment in compliance with federal communication guidelines and communicate effectively with City employees, the public, security personnel, and law enforcement, including in stressful situations.
Ability to provide excellent customer service, work during emergencies or bad weather, and participate in on-call work and scheduled or unscheduled overtime.
Ability to work varying shifts, including weekends, holidays, and possible 12-hour days; work hours and shifts may change according to departmental needs.
Ability to climb stairs, walk for extended periods, and perform foot patrol.
Ability to meet and maintain driver eligibility standards in the City of Austin Driver Safety Program.
Ability to read, write, and speak English fluently.

Nice To Haves

Experience with CCTV, access control, security software, computers, and two-way radios for monitoring, communication, and incident management.
Familiarity with security software used to track, report, and manage incidents.
Experience dispatching response teams for incidents, accidents, and medical emergencies.

Responsibilities

Oversee security and access control procedures for security posts and serve as a point of contact for the safety and security of City properties.
Monitor security alarms and cameras, respond to alarms, and investigate and resolve threats.
Disseminate information about security incidents to management and the security team, providing technical guidance and support.
Identify vacant security posts and notify management.
Provide direction and training to site officers and contract employees as needed.
Monitor the welfare of security personnel working after-hours and at remote assignments.
Prepare periodic reports for management regarding site activities and irregularities, and identify needed actions.
Maintain the security and confidentiality of sensitive security information.
Assist law enforcement agencies, provide customer service, investigate complaints, and recommend complaint resolutions.
Work during emergencies or bad weather and participate in on-call and scheduled or unscheduled overtime assignments.