Security Operations Center Dispatcher

Mercyhealth•Rockford, IL

4d•Onsite

About The Position

The Dispatcher will effectively prioritize responses to a wide variety of routine, and emergency calls requiring various problem-solving techniques, judgment, and verbal de-escalation. They will be responsible for managing incoming telephone and radio calls, providing critical information to various stakeholders, and supporting security operations through monitoring video surveillance systems for Mercyhealth. They will be required to orient and train new personnel as needed. Will be responsible for gaining a basic knowledge of the layout of Mercyhealth hospitals and the location of Mercyhealth clinics.

Requirements

Strong multi-tasker with problem solving capabilities
Analytical person that possesses critical thinking skills and is detail oriented
High School diploma or equivalent preferred
One year of dispatching experience preferred.
Basic computer skills ( e.g. Word/Outlook/Excel).
A working knowledge of computer systems is essential .
A basic understanding of healthcare security concepts is necessary .
Excellent communication and organization skills
Proficient in computer security systems.
Ability to work with minimal supervision .

Responsibilities

Monitors alarms; burglary, fire, duress and card access system.
Monitor security systems and utilize computer systems to track and document security-related incidents
Remain calm in stressful situations and utilize knowledge of basic security concepts to make sound decisions
Managing incoming telephone and radio calls
Providing critical information to various stakeholders
Supporting security operations through monitoring video surveillance systems
Orient and train new personnel as needed
Gaining a basic knowledge of the layout of Mercyhealth hospitals and the location of Mercyhealth clinics