Security Operations Center Dispatcher

Allied Universal•Olathe, KS

3d•Onsite

About The Position

Allied Universal is hiring multiple Security Operations Center (SOC) Dispatchers to join their team in De Soto, KS. This role is ideal for individuals with prior security experience who thrive in a fast-paced environment requiring strong communication, monitoring, and quick decision-making skills. The position offers opportunities for career growth and advancement within a professional security operations team supporting a high-profile client.

Requirements

Must possess a high school diploma or equivalent
Minimum of 1 year of security experience
Demonstrated analytic and critical thinking skills and ability to prepare reports
Ability to prioritize workload based on urgency
Demonstrated high level of competency with advanced computer systems (e.g., hardware, software, and networks)
Ability to communicate effectively with IT and Security Systems professionals
Demonstrated ability to operate radio, telephone equipment and/or console monitors
Ability to adapt in a dynamic work environment while possibly working under pressure
Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment

Responsibilities

Alarm monitoring
CCTV monitoring
Camera Survey
Answering phones; operate IP based telephone system
Radio Dispatch; use multi-channel communications
Radio and call logging
Incident Report issuance and collection
Operations support; routing of call information to the appropriate units for handling
Ensure timely and effective response to incidents, alarms, notifications, calls, and other activities related to the Security Operations Center and its role as a central alarm monitoring station
Receive and respond to emergency and non-emergency calls from employees, outside vendors, law enforcement, and the security field force via telephone, automated alarm monitoring and radio systems
Process and evaluate information received from all available sources, and respond with the appropriate communication and dispatch procedures
Coordinate with Security Operations Center staff to provide necessary documentation in support of uniformed guard force activity (e.g., Officer Dispatch, Incident Reporting, etc.)