Security Officer - Liliuokalani Center

Liliuokalani Trust•Honolulu, HI

97d•$19 - $24•Onsite

About The Position

The Security Officer provides frontline safety, security, and well-being support for beneficiaries, families, staff, and visitors at the Liliʻuokalani Center. The role carries out established security procedures and post orders, supporting the Security Administrator in maintaining a safe, welcoming, and culturally grounded environment. It emphasizes presence, prevention, positive engagement, timely reporting, and protection of Center facilities, assets, and community trust. The Liliʻuokalani Center offers Hawaiian youth opportunities to connect with peers and mentors, receive supportive services, and explore pathways to passion, purpose, and prosperity. The Center is a safe, joyful, and inspiring space for youth to play, learn, build connections, and explore interests while receiving wraparound support. The Security Officer contributes to that setting through a relational, youth-centered approach to safety rooted in trust, positive engagement, and mālama. The position responds to incidents and emergencies, patrols and monitors Center areas, supports access control and facility operations, and completes activity logs and incident reports. It also provides courteous, culturally grounded service to families, visitors, and partners; collaborates with program staff; and may provide transportation for organization-related business when assigned. The role requires participation in training and drills, flexible or irregular hours as operational needs require, and occasional travel across the island, inter-island, or out of state.

Requirements

High school diploma or equivalent.
Valid State of Hawaii Driver’s License.
State of Hawaiʻi Guard Card.
Ability to operate two-way radios and follow communication protocols.
Basic proficiency with computers, tablets, or mobile devices for reporting and communication.
Strong communication, observation, customer service, and organizational skills.
Ability to communicate effectively, observe surroundings, and operate relevant equipment or vehicles in accordance with training and safety procedures.
Ability to respond appropriately to emergencies according to established protocols and training.
Ability to perform essential job functions, with or without reasonable accommodation, including walking, standing, sitting, bending, reaching, grasping, pushing, pulling, kneeling, and climbing stairs or ladders as required.
Ability to lift and carry 25–50 pounds as needed for job-related tasks.
Ability to work independently or closely with others and to work flexible or irregular hours, including nights, weekends, or holidays, as operational needs require.
Ability to travel when required, including across the island, inter-island, and out of state.
Ability to work calmly under pressure and exercise sound judgment, including in safeguarding confidential or sensitive information.
Respect for and ability to relate well to people from varied backgrounds; cultural competence and ability to work collaboratively with youth, community partners, and multidisciplinary teams.
Commitment to ethical practice, integrity, accountability, teamwork, continuous learning, and the organization’s values and Queen Liliʻuokalani’s legacy.

Nice To Haves

Prior experience in security, customer service, public safety, or a related field.
Basic knowledge of access-control systems, video surveillance, and alarm systems.
Familiarity with safety procedures, emergency response, and workplace regulations.
Experience working with youth or comfort in youth-focused environments.
Experience working with at-risk youth and ability to apply positive youth development principles.

Responsibilities

Perform routine interior and exterior patrols to identify hazards, unauthorized activity, property damage, and unsafe conditions.
Monitor entrances, exits, stairwells, parking areas, and common spaces in accordance with post orders.
Assist with securing property by locking, unlocking, and preparing facilities for daily operations and events.
Respond promptly to alarms, incidents, and emergencies according to established procedures.
Take immediate action to address threats to life, health, or property and notify the Security Administrator or appropriate personnel.
Use calm, respectful, trauma-informed de-escalation techniques when assisting youth, staff, or visitors.
Enforce access-control procedures, visitor protocols, and organizational policies.
Observe and report issues involving access-control systems, surveillance cameras, alarms, or other security equipment.
Manage vehicular and pedestrian traffic and garage activity as assigned.
Complete accurate daily activity logs and incident reports in a timely manner.
Use two-way radios and other communication systems according to established protocols.
Provide timely observations and relevant information to the Security Administrator to support operational decisions.
Build and sustain trusting, respectful relationships with youth through positive engagement, reliability, and care.
Provide a safe, approachable, and familiar adult presence for youth at the Center.
Apply positive youth development principles, modeling calm communication, emotional regulation, dignity, empathy, encouragement, and respectful conflict resolution.
Build rapport during everyday interactions to help prevent conflict and support mutual respect and shared responsibility.
Collaborate with program staff during transitions, high-energy periods, and situations in which youth may need additional support or grounding.
Provide courteous, culturally grounded customer service to families, visitors, and partners while reinforcing Center expectations.
Participate in required security and safety training, drills, and continuing education.
Provide transportation for organization-related business when assigned, such as driving staff or program participants.
Assist team members with additional duties or assignments as needed.
Deliver programs or services as required and appropriate to the role.
Travel occasionally across the island, inter-island, or out of state as organizational needs require.
Work flexible hours, including nights, weekends, and holidays, as operational needs require.