Security Officer (20/24 hrs.) South High Branch

Columbus Metropolitan Library • Columbus, OH

13h • $19 - $20 • Onsite

About The Position

The Security Officer ensures a positive customer experience by maintaining a safe and secure environment for library customers and staff. The role addresses disruptive or offensive behavior, responds to unsafe conditions, and helps minimize theft of library property. The schedule includes Monday through Thursday closing shifts from 5:00–8:00 p.m., alternating Friday or Saturday shifts from 9:00 a.m.–6:00 p.m., and an assigned Sunday shift every fifth Sunday from 1:00–5:00 p.m. Some scheduling flexibility is available, but evening shifts are required. The position also includes rotational on-call duties.

Requirements

• High school diploma or GED.
• 1–3 years of relevant customer service or security experience or training.
• Reliable transportation to promptly report to assigned jobs and other locations. A valid driver's license meeting CML vehicle insurance requirements and access to a personal vehicle may be required based on branch location and assignments.
• Ability to communicate effectively and concisely, orally and in writing.
• Ability to carry and use Oleoresin Capsicum (OC or pepper spray) after receiving necessary training and in appropriate situations.
• After receiving necessary training, ability to respond quickly, effectively, and appropriately when staff or customer physical safety is endangered.
• Ability to work a flexible schedule, including weekends and evenings; carry a cellular telephone as directed for library emergencies and service requests; and participate in rotational on-call duties.
• Ability to actively patrol on foot, use stairs throughout the shift, and respond quickly to incidents.
• Ability to operate library technology, including a personal computer, email, software such as Windows/Microsoft Office, and other job-related equipment and systems.

Responsibilities

• Patrol library buildings and grounds at regular intervals, address observed problems or irregularities, prevent theft of library property, and follow issued post orders.
• Use non-violent crisis intervention and de-escalation techniques to address disruptive, offensive, or inappropriate behavior, and suspend people from library property as necessary.
• Greet customers, answer directional questions, and participate in organization-wide initiatives and special events.
• Respond to, investigate, and report safety hazards, security incidents, parking enforcement matters, and emergencies, including reviewing CCTV footage as needed.
• Secure the building at closing, ensure staff and customers depart safely, and complete the daily closing checklist.
• Maintain a professional appearance and report uniform needs promptly to Security management.
• Carry necessary equipment in working order while on duty and report equipment needs promptly to Security management.
• Collaborate with law enforcement on public safety issues, file police reports, and appear in court as needed.
• Assist with emergency response drills and other training throughout the year.
• Assist with testing and validating security equipment, including lockdown buttons, alarm panels, panic buttons, and security cameras.
• Assist physically challenged customers entering or leaving library facilities, including during emergency evacuations.
• Render first aid during medical emergencies and contact trained medical professionals as appropriate.
• Document incidents in reporting software according to guidelines.
• Bring serious issues or issues involving significant risk to Security and location management for awareness and resolution.
• Serve as an on-call Officer or fill in as Dispatcher as needed.
• Perform additional duties as assigned.

Benefits

• Comprehensive medical, dental, and vision plans.
• Mental health resources and employee assistance programs.
• Paid time off and leave options.
• Participation in the Ohio Public Employees Retirement System (OPERS) and additional investment and savings plans.
• Voluntary and supplemental insurance plans.
• Public Service Loan Forgiveness-qualified employer.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED