Security Officer- Sands of Kahana Resort

Travel + Leisure Co.•Napili, HI

1d•Onsite

About The Position

The Security Officer helps create a safe, secure and welcoming environment for guests, associates and visitors while protecting resort assets and property. This role maintains a visible presence across the property, responds to safety and security concerns, and supports a positive resort experience. This role is responsible for patrolling the property and adjoining public areas, monitoring activity and responding promptly to requests for assistance. Through an attentive and visible presence, the position helps protect guests, associates and resort assets from physical harm, theft, vandalism and other security concerns. This opportunity also supports the resort’s emergency response efforts, including responding to medical emergencies, fire, undesired conduct and potential violations of property policy or civil law. Responsibilities include investigating reported or observed incidents and completing appropriate documentation related to security events, violations and infractions. Throughout each shift, the role provides guidance to guests and associates when safety concerns arise and maintains confidentiality, discretion and professionalism when handling sensitive situations. Additional responsibilities may include light maintenance upon request and other operational support as assigned by management.

Requirements

At least one year of security experience.
Knowledge of safety and security practices and procedures.
Active Hawaii Guard Card.
Effective oral and written English communication skills sufficient to complete required security documentation and provide safety instructions.
Ability to carry and move items such as luggage, boxes, rollaway beds and cribs weighing up to 50 pounds as needed.
Ability to perform the physical requirements of the role, including standing, walking, driving, bending, crouching, kneeling, climbing, twisting and reaching as required.
Ability to work in indoor and outdoor environments that may include hot or cold temperatures, wet conditions, noise, traffic hazards, heights, dust, close quarters and fumes or odors.

Responsibilities

Protect guests, associates, visitors and resort assets by following established safety and security procedures.
Patrol resort property and adjoining public areas to maintain visibility and identify potential safety or security concerns.
Respond promptly to requests for assistance from guests and associates and investigate incidents as appropriate.
Document reported or observed violations, infractions and security incidents accurately.
Protect resort property from damage, vandalism and theft.
Respond to emergency situations, including CPR, first aid, other medical emergencies and fire incidents, as needed.
Address undesired conduct and potential violations of property policy or civil law when warranted to support the safety and security of guests, associates and property.
Provide instructions and guidance to guests and associates during safety or emergency situations.
Maintain confidentiality and handle sensitive situations with discretion and professionalism.
Remain calm and alert during emergencies and periods of increased property activity.
Perform light maintenance upon request and support additional operational needs as assigned by management.
Maintain a flexible work schedule based on operational needs.