Security Officer - Charlevoix - (Nights)

Munson Healthcare•Charlevoix, MI

5d•Onsite

About The Position

Security Officers at Munson Healthcare facilities help ensure a safe and secure environment for patients, visitors, employees, and providers. They maintain a visible security presence, monitor activity for potential risks, help prevent accidents and injuries, and deter theft, vandalism, violence, and other harmful activity. Officers contribute to a positive environment by providing consistent, high-quality customer service. Officers assist patients, families, employees, and visitors; monitor visitor traffic; patrol designated areas, including parking lots; and investigate and clearly document incidents. They monitor security systems and respond to facility security issues and emergency codes. They help prevent and respond to workplace violence, using de-escalation and customer-service strategies, with physical intervention as a last resort and specialized training provided. In violent situations and when restraints are applied, officers follow the lead of clinical staff. Other duties include maintaining awareness of potential criminal, civil, and terrorist activity; performing lockdown procedures and operating automated and manual locking systems; providing traffic and crowd control during mass-casualty influx situations; and supporting decontamination procedures, including setting up decontamination zones. Officers must maintain patient confidentiality, dignity, and respect. The role requires standing and patrolling for at least eight hours per shift, regularly using multiple flights of stairs, and moving departmental equipment such as barricades and fire extinguishers. As a last resort, officers must be able to physically manage patients in accordance with Aegis training, including safely applying benevolent holds and physical restraints with the healthcare team.

Requirements

High school diploma or GED, or three years of relevant work experience.
Valid Michigan driver's license.
CPR and AED certification for infants and adults within six months of hire.
Experience in a security or public-safety-related field, such as law enforcement, military, fire service, campus, casino, or school security, EMS, or healthcare roles requiring strong interpersonal and decision-making skills.
Ability to stand and patrol for at least eight hours per shift, regularly use multiple flights of stairs, and move equipment.
Ability to physically manage patients as a last resort, including applying benevolent holds and physical restraints safely with the healthcare team.

Responsibilities

Maintain a safe and secure environment for patients, visitors, employees, and providers.
Maintain a security presence throughout the facility and monitor activity for potential risks.
Help prevent accidents and injuries and deter theft, vandalism, violence, and other harmful activity.
Assist patients and their families, employees, and visitors, and provide effective customer service.
Monitor visitor traffic and patrol designated areas, including parking lots.
Investigate incidents and report them clearly and thoroughly.
Report unsafe situations or equipment.
Monitor access control, security cameras, panic alarms, and burglar alarms.
Respond to facility security issues and emergency codes.
Prevent and respond to workplace violence; de-escalate potentially violent situations and help divert negative behaviors.
Follow clinical staff direction in violent situations and when applying restraints.
Maintain awareness of potential criminal, civil, and terrorist activities.
Carry out lockdown procedures and operate automated locking systems and manual locking requirements.
Provide traffic and crowd control during mass-casualty influx situations.
Support decontamination procedures, including setting up decontamination zones.
Maintain patient confidentiality, dignity, and respect.
Stand and patrol for a minimum of eight hours per shift, regularly ascend and descend multiple flights of stairs, and move departmental equipment.
As a last resort, physically manage patients in accordance with Aegis training, including safely applying benevolent holds and physical restraints with the healthcare team.