Security Officer (Caesars New Orleans)

Caesars Entertainment•New Orleans, LA

8d•Onsite

About The Position

The Security Officer primary function is to provide a friendly and safe environment for our guests and team members while protecting the company assets and maintaining a safe and secured entertainment atmosphere. Maintains an upbeat and positive attitude, creates positive energy with gestures and sustains enthusiasm from one interaction to the next. Creates an atmosphere of luck and celebrates guest’s wins. Checks for satisfaction and effectively resolves service breakdowns when they exist. Responsible for maintaining security protection on property, including money transactions, service and performing command center/dispatch functions, when necessary Checks for valid identification to ensure all guests are at least 21 years of age. Handles all monetary transactions between gaming operations in compliance with regulations and as required by property management. Ready to offer service and has knowledge of daily property information to assist guests and builds relationships by initiating a warm, friendly verbal greeting. Patrols assigned areas while providing guest assistance, being alert for suspicious circumstances or individuals, gaming violations, possible theft, safety hazards or related concerns, medical emergencies, or damage to Caesars Entertainment properties. Observes and reports disruptive or intoxicated guests. Responds to security concerns in a prompt and efficient manner. Provides medical attention in emergency situations to guests. Ability to communicate over dispatch radio effectively and professionally. Maintains an upbeat and positive demeanor in all interactions as well as maintaining composure in handling difficult interactions. Complies with Louisiana Gaming Commission Regulations and company regulations, policies, and procedures. Acts as a role model to other employees and always presents oneself as a credit to the Company and encourages others to do the same. Performs all other related and compatible duties as assigned. Maintains a well-groomed appearance which reflects the professional appearance and demeanor of the Security Department. Meets the required attendance guidelines for the job and adhere to all company and department policies and procedures.

Requirements

Must be at least 21 years of age to work in a casino.
High School diploma, GED, or comparable experience preferred.
1 year of Security experience preferred.
Good oral and written communication skills including tact when dealing with difficult customers.
Must read, write, speak, and understand English.
Ability to maintain extremely confidential information.
General familiarity with investigative procedures.
Ability to work in a fast-paced environment.
Ability to work in a flexible schedule; must allow for changes in assignments, and priorities depending on identified needs of the company.
Ability to work independently as well as part of a team.
Must be able to obtain or possess a Louisiana Gaming License.
Ability to stand for extended periods of time.
Ability to compose clear, accurate, and concise reports.
Must be able to listen and respond to visual and aural cues.
Physically mobile with reasonable accommodations including ability to lift up to 25 lbs., and ability to push, pull, reach, bend, twist, stoop and stack.
Must be able to run on level surfaces, as well as up and down stairs.
Must be able to work in areas containing dust, second-hand smoke, varying noise and temperature levels, lighting, vibration, crowds, and air quality.
Must be able to maneuver to all areas of the casino.
Must be able to bend, reach, kneel, twist and grip items while working at assigned desk area.
Must be able to see and remember the specific details of incidents and persons.
Must be able to work at a fast pace and stay calm in stressful situations.
Must have reading and writing skills sufficient to comprehend/complete a variety of documents.

Nice To Haves

The ideal candidate for the role has a fun spirit, highly committed to integrity and passionate about providing extraordinary experiences by seeking out opportunities to be of service, by maintaining highly visible patrols to ensure a safe gaming experience, and by assuring quality support to other departments so that they may serve guests more effectively.

Responsibilities

Provide a friendly and safe environment for guests and team members.
Protect company assets and maintain a safe and secured entertainment atmosphere.
Maintain an upbeat and positive attitude, create positive energy and sustain enthusiasm.
Create an atmosphere of luck and celebrate guest’s wins.
Check for guest satisfaction and resolve service breakdowns.
Maintain security protection on property, including money transactions and command center/dispatch functions.
Check for valid identification to ensure guests are at least 21 years of age.
Handle monetary transactions between gaming operations in compliance with regulations.
Assist guests with daily property information and build relationships.
Patrol assigned areas, provide guest assistance, and be alert for suspicious circumstances or individuals.
Observe and report gaming violations, possible theft, safety hazards, medical emergencies, or damage to property.
Observe and report disruptive or intoxicated guests.
Respond to security concerns promptly and efficiently.
Provide medical attention in emergency situations.
Communicate over dispatch radio effectively and professionally.
Maintain composure in handling difficult interactions.
Comply with Louisiana Gaming Commission Regulations and company regulations, policies, and procedures.
Act as a role model to other employees.
Perform all other related and compatible duties as assigned.
Maintain a well-groomed appearance.
Meet required attendance guidelines and adhere to all company and department policies and procedures.